导游接团实验心得体会简短 导游带团感受(六篇)

当我们备受启迪时，常常可以将它们写成一篇心得体会，如此就可以提升我们写作能力了。大家想知道怎么样才能写得一篇好的心得体会吗？以下我给大家整理了一些优质的心得体会范文，希望对大家能够有所帮助。

主题导游接团实验心得体会简短一

穿过天安门，进入午门，然后就进入了古老的故宫。导游告诉我们，故宫就是以前皇帝住的皇宫。里面看到最多的就是城墙，那里的房子都建得差不多，金黄色的瓦，赤红色的柱子，还有在门框上面画了很多古代的图案。我印象最深的是太和殿.当我走出故宫时，一直有一个问题让我困惑：为什么除了御花园,整个皇宫没有一棵树呢?导游告诉我们，原来这是皇帝害怕有人躲藏在树后突然袭击他。

俗话说得好，“不到长城，非好汉”。走完故宫，第二天我们又来到了八达岭长城。因为下起了朦朦细雨，路很滑，所以我们只好坐览车到达第七层，然后再爬了一段，登到八达岭的最高点。这时候，像云一样的雨雾越来越浓厚了。稍微远一点的长城和树木都隐隐约约看不清。虽然看不见雄伟、绵延的长城，但是我们仿佛在仙境中行走，抬头看到的是云雾，周围也还是云雾把我们包裹着。

北京古老的建筑太多了，我们又去了美丽的颐和园，神圣的天坛，还有北海公园。不过，北京不仅有历史悠久的古代建筑，还有闻名世界的现代建筑。

中华世纪坛有一颗神奇的火种，不管风雨一直不会熄灭;水立方、鸟巢两个巨大的建筑，也让我大开眼界;看完降旗仪式，我们又欣赏了夜晚的长安街灯火通明，真得像课本上描写的那样。我还觉得他像一条彩色的长龙。旅游车在长安街慢慢行驶时，我都情不自禁地背诵起课文《北京亮起来了》，我觉得我看到的比课文里写得还要精彩。

我们在全聚德吃了正宗的北京烤鸭，在繁华的西单商业街和王府井逛街时，还吃了酸酸甜甜的糖胡芦，还在迷宫一样的北京地铁站里坐地铁。。。。。。

北京四合院里拉三轮车的叔叔，告诉我们一句当地的俗语：爬长城，吃烤鸭，不坐三轮不回家。”最后一天，我们真得坐着三轮黄包车，在北京的老胡同里闲逛了一圈。那么多胡同名，其中有一个叫“口袋胡同”，原来就是指“死胡同”，真得很形象耶!

北京城的历史真丰富呀!我真得很舍不得离开，最主要的是，我看到了王老师说过的北京大学和清华大学，妈妈告诉我，那是中国最有名的大学，我好向往，我也能来这里读书。

主题导游接团实验心得体会简短二

hello, everyone. today we are going to visit the summer palace, which waslisted in the world cultural heritage list in 1998. it is the most abundant andwell preserved royal garden in the world.

located in the northwest of beijing, the summer palace covers an area of290 hectares, of which the water surface is about 220 hectares. the summerpalace, formerly known as qingyi garden, was built in 1750 to celebrate thebirthday of his mother in the year of emperor qianlong. in 1860, it was burnedby the united kingdom and france, and most of the buildings were destroyed. ciximisappropriated the navy's military expenditure and took 10 years to completion, it was renamed the summer palace. cixi spent most of her lateryears in the garden, where traces of major events of that year can still betraced. the basic layout of the summer palace can be pided into three parts:the administrative area with renshou hall as the center, the living area foremperors and empresses with yulan hall and leshou hall as the main parts, andthe tourist area with kunming lake and coastal scenery and scenery of frontmountain and back mountain as the main parts. if you add the paiyun hall, it canalso be pided into four parts.

at first there was no name. in the liao and jin dynasties, jinshan palacewas built on the mountain, so it was called "jinshan" and "jinhai". it is alsosaid that an old man dug out a stone urn at the foot of the mountain, and theyuan dynasty changed the name of this place to "wengshan" and "wengshanpo".wengshan park is located in the west of dadu in yuan dynasty, with enchantingscenery, so it has the reputation of "west lake" in literati's works. in theming dynasty, some temples and temples were built here. the emperor called it"good mountain garden". in the early years of the qing dynasty, large-scaleconstruction of royal gardens began here. at that time, there was the famous"three mountains and five gardens". they are: yuquan mountain, wanshou mountain,xiangshan mountain, changchun garden, jingming garden, jingyi garden, yuanminggarden, qingyi garden. qingyi garden is now the summer palace.

when we arrived at the east palace gate, our tour officially began. outsidethe east palace is the largest crossing archway in the qing dynasty. the eastpalace gate is also the main gate of the summer palace. the plaque on the doorof the summer palace is the handwriting of emperor guangxu. the word "yihe"means "yiyang spirit, peace of mind".

entering the east palace gate, we first came to renshou hall. the word"renshou" comes from the meaning of "renzhe shou" in the analects of is to say, those who govern with benevolence can live a long life. renshouhall used to be the hall of diligent administration during the reign of emperorqianlong. after the reconstruction of the summer palace, it was changed intorenshou hall. this is the main place for royal political activities in thegarden. the five taihu stones we see face to face are called fengxu wulao, whichmeans longevity. the bronze monster on the throne of han white jade xumi, knownas qilin and sibuxiang, is one of the nine sons of the dragon, symbolizingauspiciousness and wealth. in front of the hall, there are two pairs of bronzecensers in the shape of dragon and phoenix, arranged in such a way that thephoenix is on the inside and the dragon is on the outside, highlighting theposition of the phoenix. this has something to do with the fact that empressdowager cixi listened to the government behind the curtain at the end of theqing dynasty.

now the furnishings in renshou hall are basically the same as before. thereare royal cases, throne, corner ends, palm fans and screens on the ground bed inthe hall. the screen is made of red sandalwood and carved with nine dragons. thecenter of the screen is a glass mirror with 226 characters of longevity writtenin different ways. the palm fan is a palace decoration decorated with peacockplume. the horn end is a unicorn, which is said to be able to "communicate withthe four barbarians". the practical use is the censer. on the walls on bothsides of the hall, there is a picture of a hundred bats holding longevity. theword "shou" in the middle is written by cixi. bat and fu have the samepronunciation, which means more happiness and more longevity.

through the rockery behind renshou hall, we can see kunming lake in frontof us.

the best view of the summer palace is on the east bank of kunming we can look at foxiangge in the north, yuquan mountain in the west andnanhu island in the south.

next we will visit the empress living area.

now we can see that this group of chic and elegant courtyard is yulan hall,"yulan" comes from the verse of jin dynasty poet lu ji: "yuquan gushes in thegentle waves". this is the place where emperor guangxu lived and dealt with hisdaily affairs when he came to the summer palace. after the failure of the reformmovement of 1898, guangxu was put under house arrest here. in order to controlhis every move, cixi even closed the cloisters on the east and west sides withbrick walls. all these are the witness of the reform movement of 1898. yulanhall is a traditional courtyard building with breakfast room in the east,dormitory in the west and study in the middle.

behind the yulan hall is the yiyun museum, which means "yiyun" is suitablefor collecting books. during the reign of emperor qianlong, it was the placewhere the emperor collected books. after reconstruction, it was changed into thepalace of empress longyu.

after walking through yiyun hall, the corridor in the northwest corner isleshou hall. "leshou" comes from the analects of confucius, which means thatthis is the place where the benevolent and the wise live. leshoutang is the mainbuilding in the living area. it has two floors. it was originally the placewhere qianlong's mother lived. after reconstruction, it was changed into theresidence of empress dowager cixi.

entering the courtyard, we can see a lot of things here. copper deer,copper crane and copper vase are used to refer to the homophony of deer, craneand vase, which means "six harmonies and peace". magnolia, begonia and peony arealso planted in the courtyard, which symbolizes the wealth of yutang. the taihustone on the south side is just the shadow wall of leshoutang. because the shapeis like ganoderma lucidum and cyan. so it's called qingzhixiu. there is also atrue story about qingzhixiu. in the wanli period of the ming dynasty, there wasa senior official named mi wanzhong who was addicted to stones. after he foundthis stone in the mountains of fangshan county, he wanted to transport it to hishome. but because the family ran out of money, and as a result, he lost hisfamily. therefore, the stone is also known as the "black sheep's stone", whichwas later discarded on the roadside of liangxiang. after more than a hundredyears, qianlong went to the western mausoleum to sweep the tomb. when he passedliangxiang, he saw this stone. they ordered the soldiers to transport them tothe leshou hall under construction. but because the stone was too big and thedoor was too narrow, they broke in. only because the shape of the stone issimilar to ganoderma lucidum can it be preserved.

now, let's go to the gallery. the gallery, also known as "wanjuan gallery",has 273 rooms with a total length of 728 meters, starting from the moon gate inthe east and ending at shizhang pavilion in the west. there are four beautifulpavilions, liujia, jilan, qiushui and qingyao. the corridor is like a ribbonconnecting the scenery in front of the mountain. there are more than 14000pieces of soviet style paintings in the gallery, which made it the world'slargest gallery by guinness world records in 1900.

finally, i'd like to introduce qing yanfang, which is located at the westend of the corridor. when emperor qianlong built qingyi garden, he used theallusions of wei zheng to persuade cambodian li shimin by borrowing the versesin er jing fu. the qing yan boat was built in the courtyard. it is used toencourage oneself and to warn future generations. this is the place where theemperors enjoyed tea and the scenery of kunming lake. emperor qianlong also setfree here. when it was rebuilt in the reign of guangxu, machine wheels wereinstalled on both sides of the stone ship, which seemed like a western ship.

接团导游词北京英语4

hello, everyone. today we are going to visit the largest and most completeroyal palace complex in the world,

the palace museum is located in the center of beijing, formerly known asthe forbidden city. it was built in the fifth year of yongle in ming dynasty andcompleted in the 18th year of yongle in 15 years. it is the palace of 24emperors in ming and qing dynasties. its name is borrowed from zihui ng an area of 720000 square meters, it is rectangular, 960 meters longfrom north to south and 750 meters wide from east to west. it is surrounded by a50 meter wide moat and a 10 meter high city wall. there are more than 9000rooms.

it has a history of nearly 600 years. it is the largest and best preservedroyal palace complex in the world. this group of large-scale buildings is builtaccording to the principle of "front dynasty, back room, zuozu and youshe" in"zhouli kaogongji", with rigorous structure, brilliant color and regularlayout.

the palace museum is pided into two parts: the former dynasty and thelatter. the former dynasty was the main place for emperors to hold ceremoniesand summon officials. the central buildings were taihe hall, zhonghe hall andbaohe hall, as well as wenhua hall and wuying hall. the harem can also bepided into three parts. they are the main palace with the theme of qianqingpalace, jiaotai palace and kunningguan palace, the east palace with the theme offengxian palace and huangji palace, and the west palace with the theme ofyangxin palace and chuxiu palace.

the palace museum has four gates. the main gate is the meridian gate in thesouth, donghua gate in the east, xihua gate in the west and shenwu gate in thenorth.

from tian'anmen gate to the north is duanmen gate. you can see the meridiangate when you cross the duanmen gate. meridian gate is the main gate of theforbidden city. it was rebuilt in the fourth year of shunzhi. it is a doubleeaves veranda roof building with 95 bays and 35 meters in height. its plane isconcave, with four double eaves pavilions on each wing. it is commonly known aswufenglou. the small square in front of the meridian gate can hold more than20000 people. on the first day of the tenth month of the lunar calendar, theemperor presented a almanac. in case of going to war or offering prisoners, theemperor issued an order at the meridian gate or accepted the surrender ofprisoners. all the ministers who were criticized as "rebellious scale" forangering the emperor came to the meridian gate to receive the "imperial staff".according to the records, two times in the fourteenth year of zhengde and thethird year of jiajing of ming dynasty, people were killed by the imperialstaff.

after the meridian gate, you can see a zigzag, jade belt like artificialriver, which is the jade belt river. the five exquisitely carved white marblebridges across the river, yudai bridge, is the only way to the three halls ofthe former dynasty.

the three halls of the former dynasty, commonly known as the three mainhalls, are taihe hall, zhonghe hall and baohe hall in turn. they are the mainbuildings on the central axis and the tallest buildings in the forbiddencity.

the hall of taihe can be seen through the gate of taihe where the emperorof ming dynasty listened to the government. taihe hall, commonly known as"jinluan hall", was built in yongle period of ming dynasty. it was destroyed andbuilt many times. it was once called fengtian hall and huangji hall. finally, itwas rebuilt in shunzhi period of qing dynasty and renamed taihe hall. with aheight of about 35 meters and a width of about 63 meters from east to west, and12 red pillars on the front, it was the largest wooden structure building inbeijing at that time. the base was built with white marble and aiqing stoneabout 10 meters high. the base is surrounded by a stone pillar with the patternof cloud dragon and cloud phoenix. at the bottom of the base, there are morethan a thousand white jade dragon heads carved with holes for drainage. in caseof rain, we can see the wonderful landscape of "thousand dragons spittingwater". there are 18 incense burners on both sides of the stone steps, and 4bronze pots on the balcony in front of the hall. the copper tortoises and craneson the left and right symbolize the longevity of the emperor and empressrespectively. the sundial in the east symbolizes being ordered by ng in the west symbolizes the emperor's justice. there are 48 big columnsin the hall. in the middle is a flat bed, on which there is a gold lacquerdragon throne. on the top of the hall, there is the meaning of "caisson" tosuppress fire. there is a dragon with a pearl in its mouth on the middle coated with mercury, known as "xuanyuan mirror.". it seems that theemperor who ascended the throne was a descendant of the emperor xuanyuan.

the main function of the hall of supreme harmony is to celebrate the threefestivals of new year's day, winter solstice and longevity every year. nationalceremonies such as the new emperor's accession to the throne, the issuance ofimportant imperial edicts, and the issuance of new jinshi huang bang are alsoheld here.

zhonghe hall, located behind the hall of dahe, is a square building with asharp top. the weather is also extraordinary. there used to be three names -huagai hall, zhongji hall and zhonghe hall. the name of this hall itselfreflects the confucian doctrine of the mean. its main functions are as follows:to wait for the time of going to court and rest in the hall of supreme harmony;to accept official congratulations. 2： the day before the emperor went to thefield, he examined the seeds and farm tools. 3： keep the emperor'sgenealogy.

baohe hall is the rear of the three main halls. the top of the mountain forthe double eaves. it also has three names - jinshen hall, jianji hall and baohehall. baohe hall had two functions in the ming dynasty: first, the emperor triedon his court clothes before going to taihe hall. 2、 at the end of each year, acelebration banquet is held here to entertain civil and military officials. inthe qing dynasty, it also had two functions: first, on the first and fifteenthday of the first month of each year, it hosted banquets for foreign vassalprinces, ministers and foreign ministers. 2、 during the reign of qianlong, theimperial examination was held in baohe palace. the palace examination is heldevery three years. the emperor made the proposition and examined it in first name is number one, the second name is top ranking, and the third nameis tanhua. palace examination began in the sui dynasty and ended in the guangxuperiod of the late qing dynasty.

after visiting the first three halls, we came to qianqing gate, the mainentrance of the back dormitory. the palace to the north of qianqingmen was theplace where the empress lived and lived. the qianqing gate is the boundarybetween the former dynasty and the later palace, where the qing emperors "listento the government". several low buildings in the west are the military aircraftdepartment, the decision-making organ of the central government set up in theyongzheng period. to the east of the qianqing gate is the upper study, which isthe reading place for the prince of the qing dynasty.

qianqing palace is the main hall of the back palace. it is also the bedroomof the ming and qing emperors and the place where they usually deal withgovernment affairs. since emperor yongzheng moved to yangxin hall, it is nolonger the emperor's dormitory. on the terrace in front of the palace are fourbronze stoves, a pair of turtles and cranes, a sundial and a jialiang. on bothsides of the terrace, there is also a "small golden hall of the country" inqianqing palace. there is a gold lacquer throne in the center and a gold lacquerscreen in the back. the plaque on it is the place where yongzheng secretlyestablished the imperial edict, which is quite mysterious. the main functions ofqianqing palace are as follows: first, the emperor dealt with daily affairshere. 2、 every new year's day, lantern festival, dragon boat festival, midautumn festival, double ninth festival, winter solstice, new year's eve and soon, we have to carry out the activities of inner court ceremony and banquet. 3、the two banquets of qianlong and kangxi in qing dynasty were also held here. inaddition, many important events and secrets of the ming dynasty that shocked thegovernment and the public took place here, such as "renyin palace incident","hongwan case", "wuzongxihuo" and "chongzhen escape".

behind the qianqing palace is the jiaotai hall. jiaotai is like"zhengtiandi jiaohe, pingan kangtai". the hall is square in shape, with 25 sealsin the center and a plaque of "inaction" of emperor kangxi hanging above. on theeast side, there is a timer invented by ancient chinese people, the copper potdrip, and on the west side, there is a big self ringing clock. in addition,there is an iron card warning eunuchs not to interfere with the year, when the queen's birthday and grand ceremony, she will receive acelebration gift in jiaotai hall. the day before the ceremony, the queen willreview the mulberry picking tools here. after that, kunning palace, the palaceof the empress of ming dynasty, was changed into a place for offering sacrificesto the emperor and getting married. dongnuange was the bridal chamber of theemperor when he got married.

at the back of the inner court is the imperial garden, formerly known asgonghouyuan. the garden covers an area of only 12000 square meters, but itcontains more than 20 buildings of different styles. in the middle of theimperial garden is tianyimen, and guotianyimen is qin'an hall. qin'an hall isthe main building in the imperial garden and the only religious building on thecentral axis of the palace, which is dedicated to xuanwu emperor. the famouslianli cypress in beijing is in the imperial garden. in the royal garden, thereare four pavilions, wanchun pavilion, fubi pavilion, qianqiu pavilion andchengrui pavilion, which symbolize the four seasons of spring, summer, autumnand winter.

the buildings in the forbidden city are the crystallization of theextraordinary skills and rich imagination of ancient chinese architects andcraftsmen. they are precious cultural heritage of china and even the world. ok,let's visit the forbidden city first.

主题导游接团实验心得体会简短三

20xx年即将过去，回顾这一年来的工作，我在公司领导及各位同事的支持及帮助下，顺利完成了公司每次分派的带团任务。尽自己最大的努力做好每一个景点的讲解工作，争取能达到游客百分之百的满意，为三元国际旅行社的声誉;以及未来的发展，贡献着自己的力量。

今年的导游培训课可以说是让我学到和看到了别人的光环还有光环背后的辛苦，我深深的知道，做我们这个行业的，起早贪黑，有的时候甚至连个可口的饭菜都吃不上，还要带着客人游山玩水的心情，都说付出和收入是成正比的，但是在我们这个旅游的潜规则的带领下，哪里公平?没有稳定的收入，没有固定的工作，没有保障，那一天出了任何事故都找不到人给你赔偿，但是因为个人喜欢这个职业，也热爱这个工作，一直坚持到现在，也是今年才找到组织，希望在明年会有好的发展吧!

说说我的带团经历吧!说实话，没啥值得炫耀的经验，只能说是一种互相学习吧!从20__年拿上导游证的这一刻，我觉得自己是个导游工作者，我可以去很多自己没有去过的城市玩，可以免费进入各个景区，自己真的高兴的不得了，但是刚拿上导游证，没有一家旅行社肯聘你去他们那里工作，当时心情直接跌到谷底，经过一个多月，同学之前有比我更早进入旅行社工作，我便找到一份工作，但是这份工作我只做了一个月，因为我没有记住他们单位的电话号码，也更别说带团了。

我知道自己必须充实自己，多学习，才能够很快进入到这个行业，第二个工作单位，我去了之后只是让我看资料啊，学习，也没有让我带团，我觉得自己很没用，正好赶上旅游旺季到来，导游全部都出外带团了，社里让我带团，去的第一个地方是六盘山，是要我把团带到固原和那边的导游交接工作，呵呵，真的很生气，我觉得自己完全可以全部带完，然而单位出于团队质量的问题，毅然要求我帮那个导游把她带的客人接回来，这就是我开始了导游生涯的第一个团队，客人都很好，我上车虽然很紧张，但是大家互动唱歌以后就缓解了那种紧张的空气，也锻炼了我的胆量，虽然没有完整的带完这个团队，我其实还是很感谢旅行社的领导，让我出团了，但是这份工作工资收入太低，我没坚持很久就不干了。

第三份工作，那就是进入国旅的那一年，对我的培养和锻炼，让我正式加入了宁夏地接导游的队伍，我也认识了比我年长一些的导游前辈，我很荣幸，社里一系列的培训，让我很快的成长，我也开始从3个人的散客然后30人的专列带起，我发现自己的知识实在是太少了，有的时候客人问到的问题真的是回答不上来，我走到哪都会买一些书回来给自己补充知识，经过了几年的历练，我开始赚钱了，觉得这个工作还是很不错的，便一如既往的向前走。

现在从国旅出来了，我任然感激以前在国旅工作的那些乐于把自己的知识全部讲给我们这些新人的前辈们，要不是国旅，我可能也就坚持不到现在。

从07年开始选择做兼职，我算不上是优秀导游，觉得只要所有团队不被投诉，只要我用心来对待我接待的客人，我能赚一些钱够自己花就还不错了，但是我同时听到很多优秀导游的故事，我也想像他们一样，可是我一直默默无闻，09年以前的客人很友好，根本别说是投诉了，他们来到宁夏对我们这里的风土人情都很感兴趣，说我们这里的导游实在，诚实，不知道从什么时候开始，网上就有关于导游欺客宰客，导游殴打客人，导游等等不好的传闻，这对我们的影响太大了，我们极力再维护宁夏旅游的形象，我们西部旅游发展慢，起步晚，我们导游的整体素质不是很高，但是我们西北人诚实实在的种.种行为还是打消了客人对导游不好传闻的那些想法，我真的很欣慰我们宁夏的旅游环境一直能健康的发展。

今年我带团接受投诉三次，第一次投诉原因是因为旅行社为了降低成本，雇佣不是旅游车队的车子接待游客，去了西宁，司机不认识路，我与司机再车上争吵路是否走错等等的事情，客人是无罪的，但是导游应该要和司机、全陪、领队互相沟通合作才能避免这些事情的发生，也就不会有投诉了，在这个投诉问题里我也是冲动了，所以说冲动是魔鬼，我被旅行社扣了500元钱，我要反映的问题是旅行社降低成本可以，但是不要再用不认识路的司机了，这对我们导游工作实在是一个很大的影响。第二次投诉，是我没有核对住宿的宾馆，因为在吃饭的餐厅客人斤斤计较，结账的时候和餐厅发生了一些争吵，我出于好心要全陪先带着其他客人回酒店休息，但是拿错了房卡，本来是兰花花的新酒店，最后住进了旁边的旧酒店，客人都住进去以后发现房子不是他们那个标准，便要求换房，把睡梦中的人都叫了起来，换了房子，第二天也把我给换了，这个问题是我因为疏忽犯的不该犯的错误，做我们这个工作，就要时刻保持一个兴奋的状态，对任何环节都要提前落实好，疏忽大意是最不可取的，我也损失了将近20__块钱，因为至今旅行社就这个问题收不来团款也不给导游报账。第三次投诉，我只带了一个人，真的是更不应该被投诉的，原因是我没有一直陪着客人，把人家冷落了，天哪，什么样的投诉都能成立，这个更提醒了我，作为宣传我们宁夏的使者，一个人也要把她当成是上帝，别看人少了，赚不到钱了，就粗心大意，话说，别拿村长不当干部，现在的客人真的是花钱不花钱都是大爷，不管你用什么办法把她陪舒服了，高兴了就ok了。处理了这个投诉，我不仅写了检讨书，甚至还被社里扣了三个月的工资，我现在签了合同还是被停薪留职的处分，我觉得很不公平，但是我是一名导游，我要为旅行社维护更多的客户，因为我，可能社里损失了就不只是一个客户这个问题了，我只能接受了。

总之做导游工作，除了你有渊博的知识，还得处理好你和客人，你和旅行社，你和家人所有的问题，虽然你不是神，但是你必须知道这是你得职责，不想被社会淘汰，你就要天天爬在电线杆上等着被电死，要不你连电线杆都没摸到，就已经死了，学着做第一个吃螃蟹的人，只有有十分的信心，才能做成九分得成绩。

主题导游接团实验心得体会简短四

合同编号：_____________________

组团社： _____________________

法定代表人(主要负责人)：_____________________ 职务：_____________________

业务经营许可证号：_____________________

经营地址：_____________________

经办人： _____________________ 职务：_____________________

联系电话： _____________________ 传真：_____________________

电子邮箱：_____________________

地接社：

法定代表人(主要负责人)： _____________________ 职务：_____________________

业务经营许可证号：_____________________

经营地址：_____________________

经办人： _____________________ 职务：_____________________

联系电话： _____________________ 传真：_____________________

电子邮箱：_____________________

组团社将其组织的旅游者交由地接社接待，地接社按照双方确认的标准和要求，为组团社组织的旅游者提供接待服务。组团社与地接社双方经平等协商，达成如下协议：

第一条 合同构成

下列内容作为本合同的有效组成部分，与本合同具有同等法律效力：

1.《接待计划书》;

2.双方业务往来确认;

3.双方就未尽事宜达成的补充协议;

4.财务确认及结算单据;

5.其他约定： _____________________ 。

第二条 合同当事人

组团社和地接社是依照中华人民共和国法律、法规设立的旅行社或者分社，依法取得旅行社业务资质，且在合同有效期内双方资质有效存续。

双方均应于签订合同前向对方提供营业执照、业务经营许可证(分社备案登记证明)、旅行社责任保险单、安全管理制度、突发事件处理预案等文书复印件并加盖印章。如上述信息发生变更，变更一方应于变更之日起 ___ 日内书面通知对方并提供更新后的材料。

第三条 《接待计划书》订立

组团社可以通过电话、传真、电子邮件等通讯方式与地接社洽谈接待相关事宜，在此过程中双方最终达成一致的事项，应形成《接待计划书》，并由双方签字盖章确认。

《接待计划书》应明确以下内容：

1.旅游者人数及名单;

2.接待费用;其中地接导游费用为 _____________________ ;

3.抵离时间、航班、车次;

4.交通、住宿、餐饮服务安排及标准;

5.游览行程安排、游览内容及时间;

6.自由活动次数及时间;

7.对导游的要求;

8.其他：_____________________ 。

第四条 《接待计划书》变更

《接待计划书》一经确认，单方不得擅自变更。

出团前如遇不可抗力或者其他原因确需变更的，经协商一致，就变更后的内容由双方签字盖章确认。紧急情况下，双方可通过电话、传真、电子邮件等通讯方式进行协商，但应在紧急情况消失之日起 ___ 日内由双方签字盖章确认。

除法律、法规规定外，出团后《接待计划书》不得变更。

第五条 接待服务要求

地接社接待服务应符合：

1.《中华人民共和国旅游法》(以下简称《旅游法》)、《旅行社条例》、《导游人员管理条例》等法律、法规;

2.双方约定的接待服务标准;

3.相关的国家标准和行业标准。

第六条 接待费用结算

结算方式及期限：_____________________ 。

地接社应配合组团社关于接待费用结算的要求及时填写结算单，并加盖地接社财务专用章，送达组团社财务部门。组团社应在收到地接社结算单据后 日内核对，并按约定按时足额支付接待费用。

第七条 合同义务

(一)组团社义务

1.组团社应按约定的时限、数额支付接待费用;

2.组团社应真实、明确说明接待要求和标准，将与旅游者达成的合同、单团《旅游行程单》的副本提供给地接社;

3.组团社应对地接社完成接待服务予以必要协助。

(二)地接社义务

1.地接社应严格按照双方约定安排旅游行程、旅游景点、服务项目等，不得因与组团社团款等纠纷擅自中止旅游服务;

2.未经组团社书面同意，地接社不得以任何方式将组团社组织的旅游者与其他旅游者合并接待，或者转交任何第三方接待;

3.地接社应选择合格且具有相应接待能力的供应商;

4.地接社应积极配合组团社做好接待服务质量测评工作，按约定通报团队动态和反馈接待服务质量信息，服务质量测评方式及达标标准双方约定为：_____________________ ;

5.要求导游引导旅游者健康、文明旅游，劝阻旅游者违法和违反社会公德的行为。

(三)双方共同义务

1.双方约定的接待费用不应低于接待和服务成本;

2.双方的约定应遵守《旅游法》、《消费者权益保护法》等法律、法规，不应损害旅游者的合法权益;

3.一方违约后，对方应采取适当措施防止损失的扩大;

4.双方均应保守经营活动中获取的商业秘密;

5.旅游行程中旅游者主张解除合同的，旅行社应当协助旅游者返回出发地或者旅游者指定的合理地点。

第八条 风险防范

1.组团社和地接社均应按法律、法规规定足额投保旅行社责任保险;

2.组团社应提示其组织的旅游者购买人身意外伤害保险;

3.地接社为组团社组织的旅游者安排的车辆及司机必须具备合法有效资质，地接社选择的客运经营者应已购买承运人责任保险，且保险金额不低于 万元;

4. 组团社和地接社均应保证旅游者的安全，对于可能危及旅游者人身及财产安全的事项，应做出真实的说明和明确的警示，并采取必要措施防止危害发生和扩大;

5.地接社接待过程中，旅游者受到人身、财产损害的，地接社应采取救助措施并先行垫付必要费用，及时向组团社反馈信息，收集和保存相关证据，组团社和地接社在责任划分明确后

___ 日内根据各自承担的责任进行结算，属于第三方责任的，地接社应协助旅游者索赔。

第九条 旅游纠纷处理

1.旅游者在地接社接待过程中提出投诉的，地接社应尽力在当地及时解决，并将处理情况书面通知组团社，未能在当地解决的，应及时书面通知组团社。地接社应积极配合组团社处理旅游者投诉、仲裁、诉讼等服务质量纠纷，及时提供所需证据材料。

2.组团社和地接社应根据调查情况，划分各自应承担的赔偿责任，并于责任划分明确后 日内进行结算。因组团社原因导致行程延误、更改、取消等所造成的经济损失由组团社承担，因地接社接待服务质量问题造成的经济损失由地接社承担。

3.因地接社接待服务质量问题所产生的经济赔偿，组团社依照或者参照如下标准做出赔偿后，地接社应在组团社提出追索请求并提供相关证明后 ___ 日内对组团社予以全额赔偿：

(1)依照组团社和旅游者约定的赔偿标准;

(2)参照国家旅游局制定的《旅行社服务质量赔偿标准》;

(3)依照法院、仲裁机构裁决所确定的数额标准。

第十条 不可抗力

1.因不可抗力等不可归责于合同任何一方的事由致使一方不能履行合同的，应根据影响程度，部分或者全部免除责任，但迟延履行后发生不可抗力等不可归责于合同任何一方的事由的，不能免除责任。

2.一方因不可抗力等不可归责于合同任何一方的事由不能履行合同的，应当及时通知另一方，并在合理期限内提供证明。双方应采取合理适当措施防止损失扩大，因一方未履行相关义务造成对方损失的，应承担赔偿责任。

3.因不可抗力等不可归责于合同任何一方的事由导致行程延滞，组团社和地接社应及时与旅游者协商、调整行程，所增加的费用，同意旅游者不承担的部分由组团社和地接社协商承担。

4.因不可抗力等不可归责于合同任何一方的事由危及旅游者人身、财产安全，组团社和地接社应采取相应的安全救助措施，所支出的费用，同意旅游者不承担的部分由组团社和地接社协商承担。

第十一条 违约责任

1.组团社未按合同约定按时足额支付接待费用，应以未支付团款为基数，按日 %向地接社支付违约金，违约金不足以弥补实际损失的，按实际损失赔偿。

2.组团社因如下情形造成地接社经济损失的，应按实际损失向地接社承担违约责任：

(1)接待要求、标准等信息说明不明确或者错误;

(2)未对地接社完成接待服务予以必要协助。

3.地接社未经组团社书面同意，将组团社组织的旅游者与其他旅游者合并接待，或者转交任何第三方接待，地接社应向组团社支付当团接待费用 ___ %的违约金，违约金不足以弥补实际损失的，按实际损失赔偿。

4.地接社未按合同约定选择合格且具有相应接待能力的供应商，地接社应向组团社支付当团接待费用 ___ %的违约金，违约金不足以弥补实际损失的，按实际损失赔偿。

5.因地接社违法违规行为导致组团社受到行政处罚的，地接社应向组团社支付当团接待费用 ___ %的违约金，违约金不足以弥补实际损失的，按实际损失赔偿。

6.地接社未能在当地解决旅游者提出的投诉，又未及时书面通知组团社的，地接社应就造成的损失承担赔偿责任。

7.组团社和地接社双方或者任何一方未积极采取补救措施防止损失扩大，在各自责任范围内就扩大的损失承担赔偿责任。

8.组团社和地接社任何一方泄露在经营活动中获取的商业秘密，违约一方应向另一方支付当团接待费用 ___ %的违约金，违约金不足以弥补实际损失的，按实际损失赔偿。

第十二条 合同解除

1.组团社超出约定付款期限 ___ 日以上未支付接待费用的，地接社有权解除合同，并要求组团社承担相应的赔偿责任。

2.地接社接待服务质量未达到本合同第七条第(二)款第4项约定的达标标准 ___ 次(含本数)以上的，组团社有权解除合同，并要求地接社承担相应的赔偿责任。

3. 因地接社原因引发旅游者有责投诉、仲裁或者民事诉讼

___ 次(含本数)以上，组团社有权解除合同，并要求地接社承担相应的赔偿责任。

4.因地接社违约给组团社或者旅游者造成经济损失，地接社拒不改正或者拒绝赔偿 ___ 次(含本数)以上，组团社有权解除合同，并要求地接社承担相应的赔偿责任。

5.双方约定合同解除的其他情形：_____________________ 。

第十三条 争议解决

组团社和地接社因单团接待业务引发的争议，可协商解决，协商不成的，按下列第 ___ 种方式解决(选择一种)：

1.提交仲裁，双方约定仲裁委员会为 ___ (标明仲裁委员会所属地区和名称);

2.提起民事诉讼，双方约定诉讼管辖地为 ___ (限于被告住所地、合同履行地、合同签订地、原告住所地、标的物所在地)。

第十四条 合同效力与期限

1. 本合同一式 ___ 份，双方各持 ___ 份，具有同等法律效力。

2.本合同自双方签字盖章之日起生效，有效期为 ___ 。一方可于合同有效期届满前 ___ 日向另一方书面提出续签合同。

3.本合同终止或者解除时，双方在合同有效期内已确认的接待计划应当继续履行。

组团社签章：_____________________ 地接社签章：_____________________

签约时间：_____________________ 签约时间：_____________________

签约地点：_____________________ 签约地点：_____________________

主题导游接团实验心得体会简短五

天安门城楼上挂着毛主席的像，人民英雄纪念碑庄严地伫立在广场中央。还有纪念堂和人民大会堂，广场的武警战士，护着迎风飘扬的五星红旗。

穿过天安门，进入午门，然后就进入了古老的故宫。导游告诉我们，故宫就是以前皇帝住的皇宫。里面看到最多的就是城墙，那里的房子都建得差不多，金黄色的瓦，赤红色的柱子，还有在门框上面画了很多古代的图案。我印象最深的是太和殿.当我走出故宫时，一直有一个问题让我困惑：为什么除了御花园,整个皇宫没有一棵树呢?导游告诉我们，原来这是皇帝害怕有人躲藏在树后突然袭击他。

俗话说得好，“不到长城，非好汉”。走完故宫，第二天我们又来到了八达岭长城。因为下起了朦朦细雨，路很滑，所以我们只好坐览车到达第七层，然后再爬了一段，登到八达岭的最高点。这时候，像云一样的雨雾越来越浓厚了。稍微远一点的长城和树木都隐隐约约看不清。虽然看不见雄伟、绵延的长城，但是我们仿佛在仙境中行走，抬头看到的是云雾，周围也还是云雾把我们包裹着。

北京古老的建筑太多了，我们又去了美丽的颐和园，神圣的天坛，还有北海公园。不过，北京不仅有历史悠久的古代建筑，还有闻名世界的现代建筑。

中华世纪坛有一颗神奇的火种，不管风雨一直不会熄灭;水立方、鸟巢两个巨大的建筑，也让我大开眼界;看完降旗仪式，我们又欣赏了夜晚的长安街灯火通明，真得像课本上描写的那样。我还觉得他像一条彩色的长龙。旅游车在长安街慢慢行驶时，我都情不自禁地背诵起课文《北京亮起来了》，我觉得我看到的比课文里写得还要精彩。

我们在全聚德吃了正宗的北京烤鸭，在繁华的西单商业街和王府井逛街时，还吃了酸酸甜甜的糖胡芦，还在迷宫一样的北京地铁站里坐地铁。。。。。。

北京四合院里拉三轮车的叔叔，告诉我们一句当地的俗语：爬长城，吃烤鸭，不坐三轮不回家。”最后一天，我们真得坐着三轮黄包车，在北京的老胡同里闲逛了一圈。那么多胡同名，其中有一个叫“口袋胡同”，原来就是指“死胡同”，真得很形象耶!

北京城的历史真丰富呀!我真得很舍不得离开，最主要的是，我看到了王老师说过的北京大学和清华大学，妈妈告诉我，那是中国最有名的大学，我好向往，我也能来这里读书。

主题导游接团实验心得体会简短六

时间过的真快，又是岁末了，作为导游员的我似乎还没能回味过来这一年的滋味，适应这季节的变化，但是，时间不等人，日月老人将要给20xx年画上句号了。我所从事导游工作，又经历了一个年头了，我喜欢这个工作，不论苦辣酸甜，我总是一个“乐”字。现在把这几年工作的乐趣给归拢一下，从中总结经验，汲取教训以备来年奋马扬鞭，更好的带领我的游客畅游在黄河上下，大江南北。

根据旅行社的安排，作为导游员的我，带团是我的首要任务。这几年，带过的旅游团队数量已经记不清了，留在我感觉里的是----忙和乐。刚丛云上飞下来，又从水上漂过去；才听罢火车的汽笛声，又闻见了汽车的马达响；才听罢东北的二人转，又尝到了新疆的哈密瓜；才欣赏桂林山水的秀美，又看到“大漠孤烟”的壮阔。夏令营孩子们欢快的歌声，夕阳红老人们幸福的笑脸，盛世北京和谐的音符。还有xx村人美好的蓝图，xx村人不懈的追求……这一切经常在我眼前浮现，是我深深的感受到了我工作的意义所在，从心里热爱导游这一工作。

从业多年来，我一直严格要求自己，作为一个国内专业导游人员，我时刻牢记着热爱祖国、热爱人民、热爱祖国几千年的优秀文化，在思想上紧跟形势，努力是自己成为具有优秀道德品质，高尚职业情操、遵纪守法，尽职尽责的导游员。积极参加省市旅游局组织的培训班，认真学习导游知识、导游业务；业余时间细心学习《汉语言文学知识》、历史地理文化知识、《心理学》、《公共关系学》、《政策法规》，认真阅读相关的经济知识、社会知识、旅游知识，在学习中坚持勤动眼，大量的阅读有关景区、景点的资料和有关风光民情的书籍；勤动手，把读到看到的相关资料、甲篇名作、经典名句都分类整理，以丰富自己的学识，增加自己的见闻。

导游工作是一个知识密集型和高智能的服务工作，除了要求导游员要有广博的知识外，还需要导游人员具备高超的技能，如讲解能力、组织能力、人际关系能力、分析能力、解决问题能力。而讲解能力是首当其冲的，常言说“大好河山有多美，全凭导游一张嘴”。游客出游，“求知”是愿望之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望，我们才会得到游客的尊重和敬佩，这是顺利完成旅游计划的重要前提。其次，整个旅游活动是一个有组织的，需要和饭店、宾馆、景点、交通等相关的企业和个人来打交道，它牵扯到社会生活的方方面面，因此上，要求我们导游员要有相当的组织能力和协调能力。再其旅游活动的主体是人，而人的构成又是复杂的，旅游者来自不同的社会阶层，从事着不同的职业，文化层次高低不等，性别年龄各不相同，兴趣爱好因人而异，身体状况不尽相同。这就要求我们导游员必须学会处理人际关系，学会善于和各种人打交道。

在旅游过程中各种各样的情况都有可能出现，个各种各样的问题可能随时发生，这就要求我们要学会独立分析的能力和独立解决问题的能力。在实际工作中，我十分注重留心学习，在实践中不断的总结和提高自己的业务水平。时时提醒自己“勤动口”，向专家请教先进的经验和方法，向同事学习、向民间学习、向旅游着学习，以丰富自己的学识；“勤动腿”，常言说，读万卷书，不如行万里，勤跑、多动增加自己的阅历，在实践中巩固学到的知识；“勤动眼”，大量的阅读有关旅游方面的书籍、查阅有关风光、风情、民俗的资料；“勤动手”，眼过千遍，不如手过一遍，把看到的、听到的、学到的知识和方法，经验和技巧都动手一一记录下来；“勤动脑”，在动口、动腿、动眼、动手的基础上，善于动脑，把学到、收集到、看到的名作甲篇、知识经验都分类整理，结合自身的特点，取精去糟，最终形成自己的风格和作风。也就是说，在工作实践中逐步的总结，不断的提高自己的业务技能和服务水平。

1、掌握好游览的节奏。孙子曰：“水无常形，兵无常式”，这一点运用到带团工作中也是十分的确切。在带团过程中，我们导游员除了丰富的知识，生动形象的语言来为游客作好讲解服务外，更要学会掌握和控制旅游过程中的节奏问题。因为旅游者的年龄、体质不同，情趣爱好不同，情绪不同，一个人一天会有多种情绪的变化，做为导游员要随时掌握游客的这些现象，在实施旅游计划中要作到“有张有弛，劳逸结合”，根据团队的实际情况安排有弹性的活动日程，努力是旅游过程既丰富多彩，又松紧相宜，让游客在轻松愉快的活动中获得最大限度的满意的、美的的享受。“有急有缓，快慢相宜”，在具体的旅游过程中，要视具体情况控制好游览的时间、速度，根据游客的年龄构成，对老年人要走的慢一些，讲的慢一些，尽量减少剧烈活动的项目，要学会适合老年人的习惯语言，交流方法；对待年轻人，可以走的快一些，讲的节奏快一些，适当的安排一些年轻人喜爱的活动项目；对待青少年，在游览的过程中要注意寓教与乐，要更多的把旅游和学知识结合起来，同时适当的安排一些适合青少年的娱乐活动。总之，导游员就是旅游活动的“导演”根据不同的团队，从实际情况出发，安排好、组织好旅游活动，是旅游者获得乐趣和享受，这才是一次成功的导游活动。

2、处理好几个关系。即强弱关系、多数与少数的关系、劳逸关系。在实践中我们都知道，一个旅游团队，它的人员组成是比较复杂的，有身体好的，精力充沛的，希望速度快一些，活动量大一些，而年老体弱的则希望从容轻松，不愿意太紧张、太劳累。这时我们就要根据实际情况分别予以对待，按照旅游者的体质、年龄划分成相应的小团体，讲明白游览的路径、集合的地点、时间，全陪导游和地接导游互相配合，或前后或穿梭在各小团队之间，对年老体弱的要重点照顾。这样既尊重了旅游者的愿望，又是他们各得其所，各取所乐。在游览过程中经常会出现对日程安排意见不一致的现象，这是由于旅游者审美观点、兴趣爱好不尽相同所造成的，是一种正常现象。一般情况下本着求同存异的原则，寻找大家都喜欢、乐意的共同点，形成统一的选择，这是最理想的解决方法。如果共同点不容易找到，则要实事求是的给游客说明情况，请团队领队或德高望重的人物进行协调，寻找合理而可能的变通办法，动员意见不同的各方相互作出让步，本着少数配合多数的原则是旅游活动继续顺利的进行。

当然在旅游过程中处理好劳逸关系也是十分重要的，疲于奔命，象行军拉练一样的旅游会使游客的产生不愉快的情绪，必定回影响旅游者的游兴。我们要合理安排日程，兼顾游览、娱乐、购物、休息，力争让游客在各方面都得到满足，从而游客对旅游服务工作的满意度。作为导游员，在带团过程中处理好了这几个关系，就能带出一个和谐欢乐的旅游团队，成功的完成一次旅游活动。

3、多沟通、交朋友。沟通要从了解做起，旅游者的性格大致分为两大类：外向型、内向型。外向型的活泼、爱交际、喜讲话、多点子、热心肠，另一面又急躁、好动、好胜、散漫，这类人好沟通，但不稳定。内向型的稳重、冷静、有主见、情绪稳定，另一面少言、孤傲、忧郁，这类人不易沟通，但却很重感情，一但认可你不会轻易改变。作为导游要通过观察、交流了解游客，正确的区分客人的性格类型，采用灵活的方法，因人而异，适时适宜的进行沟通，随时观察游客的情绪变化，及时调整策略方法，始终保持和谐欢乐的团队气氛。

在旅游活动中，导游和旅游者不仅是服务与被服务的关系，更是合作伙伴，只有游客的通力合作，旅游活动才能顺利进行并达到良好的效果。为此，一个很好的方法就是导游和游客真诚的交朋友。交朋友要从尊重对方做起，把主动服务、真诚服务、热心服务、周到服务贯彻始终，从小事做起，与细微处显真诚。和游客交朋友，要有一颗平常的心态和包容的心态，和游客建立平等的关系，不能厚此薄彼；导游员和游客相处时不要争强好胜，满足一时的虚荣，作嘴巴上的胜利者，要保持融洽的气氛，建立“君子”式的朋友关系。

以上是我从事导游服务工作实践中的一点体会，总结出来，以便在以后的工作中进一步的改进和完善。今后仍要不断的学习旅游知识，努力提高自己的业务技能，提高为游客服务的水平，为旅游业的发展作出自己的贡献。