pp连接控制协议书如何写 pp链接控制协议终止(5篇)

在日常的学习、工作、生活中，肯定对各类范文都很熟悉吧。写范文的时候需要注意什么呢？有哪些格式需要注意呢？这里我整理了一些优秀的范文，希望对大家有所帮助，下面我们就来了解一下吧。

2023年pp连接控制协议书如何写一

tourists, we have come to the famous badaling great wall. if you look at itfrom a distance, you can see that the great wall here is pided into south andnorth peaks, winding on the ridge. the scenery is very spectacular. lookingdown, there are two door openings and a u-shaped city wall. there were crenelson both sides of the wall to resist the enemy. if the enemy breaks through thegate and rushes into the city, he will be surrounded and annihilated by thegarrison on all sides, and the enemy will fall into the urn. wengcheng is animportant part of the great wall. it is generally built on the roads withdangerous terrain. the urn in badaling is no exception. built on the ridge,restricted by the terrain, it is low in the east and high in the west, narrow inthe east and wide in the west, only 5000 square meters. there is no well in theurn city, and there is a lack of water. usually, there are not many troopsstationed. the garrison troops are stationed in chadao city, three li is a "chayuan mansion" in the central plains of wengcheng, which is forthe emperor to stay or officials to stay. the distance between the two gates ofthe urn city is 63.9 meters. on the lintel of the west gate is inscribed "lockand key of the north gate". i have already explained its purpose.

on the gate hole, gujin is equipped with a huge double leaf wooden doorwith wooden top posts and locks. in peacetime, the gate is open for pedestriansand business travelers to enter and leave freely; in wartime, the gate is closedand firm; once the counterattack order is issued, the gate hole is the exit forthousands of troops to launch a charge. the lintel of the east gate of the urn,with the title of "juyong wai gai", was built in the 18th year of jiajing reignof the ming dynasty. on the platform of guancheng, the town of juyongwai, therewas a stone tablet carved during the wanli period of the ming dynasty. from theinscriptions, we can see the great wall, which took more than 80 years tocomplete. the stele also records the time and length of the construction of thegreat wall, the presiding officer, the foreman, the burner, the potter, thebricklayer and their names, so as to clarify their responsibilities. standing onthe city and looking down, we can see from the middle

to the constant traffic and visitors through the door. this is not only animportant military defense pass in ancient times, but also an important trafficroute. from here to changping and beijing in the south, to yanqing in the north,and to xuanhua and zhangjiakou in the northwest, "the road is pided andextends in all directions.". badaling also got its name.

looking down to the right, there is a big gun on display in the south ofdengchengkou, which is called "general weida". the gun is 2.85 meters long and105 mm in diameter. it is named after the "imperial grant of pine power to thegeneral" on the body of zhongpao. the largest range of the word is more than 500meters, which shows that the military industry at that time was relativelydeveloped.

from guancheng chengtai to the highest part of nanfeng, the south 4thfloor, the wall is 685.8 meters long and 142.4 meters high. especially betweenthe south 3rd floor and the south 4th floor, the ridge is narrow, the mountainis steep, and the great wall is more than 400 meters long. the most dangerouspart of the city top is about 70 degrees, almost straight up and down. the south1st floor and the south 2nd floor have not been restored. judging from theplinth of the south 3rd floor, there are also pavilions.

the fourth floor south of nanfeng great wall is the highest with analtitude of 803.6 meters. looking from the tower, the great wall winds fromsouthwest to northeast over the ridge, just like a dragon, magnificent. itreminds us of the poem that mr. luo zhewen, a famous expert on the great wall ofchina, chanted when he visited the badaling great wall. lock the key to thenorth gate, the sky is dangerous, and the mountain is half steep. from the south4th floor to the south 7th floor, the height decreases gradually. between thesouth 5th floor and the south 6th floor, a small white pavilion stands on theridge 30 meters away from the city wall on the inside of the great wall. this isthe "memorial pavilion for the restoration of the great wall in guizhouprovince" completed in june 1987. the south 6th floor is a shop, which is builton the top of the upper floor. it is three rooms wide, with a hard top, redpillars, gray tiles, small and exquisite. this is probably the command post ofthe "thousand generals" at that time.

today's great wall has long lost its military value. with its unique charm,it attracts the vast number of chinese and foreign tourists and has become aworld-famous tourist attraction. with the development of tourism, the greatwall, a symbol of the chinese nation and an important cultural heritage in theworld, will radiate new vitality. welcome everyone with better tourism serviceand more beautiful tourism environment!

2023年pp连接控制协议书如何写二

hello, everyone. today we are going to visit the summer palace, which waslisted in the world cultural heritage list in 1998. it is the most abundant andwell preserved royal garden in the world.

located in the northwest of beijing, the summer palace covers an area of290 hectares, of which the water surface is about 220 hectares. the summerpalace, formerly known as qingyi garden, was built in 1750 to celebrate thebirthday of his mother in the year of emperor qianlong. in 1860, it was burnedby the united kingdom and france, and most of the buildings were destroyed. ciximisappropriated the navy's military expenditure and took 10 years to completion, it was renamed the summer palace. cixi spent most of her lateryears in the garden, where traces of major events of that year can still betraced. the basic layout of the summer palace can be pided into three parts:the administrative area with renshou hall as the center, the living area foremperors and empresses with yulan hall and leshou hall as the main parts, andthe tourist area with kunming lake and coastal scenery and scenery of frontmountain and back mountain as the main parts. if you add the paiyun hall, it canalso be pided into four parts.

at first there was no name. in the liao and jin dynasties, jinshan palacewas built on the mountain, so it was called "jinshan" and "jinhai". it is alsosaid that an old man dug out a stone urn at the foot of the mountain, and theyuan dynasty changed the name of this place to "wengshan" and "wengshanpo".wengshan park is located in the west of dadu in yuan dynasty, with enchantingscenery, so it has the reputation of "west lake" in literati's works. in theming dynasty, some temples and temples were built here. the emperor called it"good mountain garden". in the early years of the qing dynasty, large-scaleconstruction of royal gardens began here. at that time, there was the famous"three mountains and five gardens". they are: yuquan mountain, wanshou mountain,xiangshan mountain, changchun garden, jingming garden, jingyi garden, yuanminggarden, qingyi garden. qingyi garden is now the summer palace.

when we arrived at the east palace gate, our tour officially began. outsidethe east palace is the largest crossing archway in the qing dynasty. the eastpalace gate is also the main gate of the summer palace. the plaque on the doorof the summer palace is the handwriting of emperor guangxu. the word "yihe"means "yiyang spirit, peace of mind".

entering the east palace gate, we first came to renshou hall. the word"renshou" comes from the meaning of "renzhe shou" in the analects of is to say, those who govern with benevolence can live a long life. renshouhall used to be the hall of diligent administration during the reign of emperorqianlong. after the reconstruction of the summer palace, it was changed intorenshou hall. this is the main place for royal political activities in thegarden. the five taihu stones we see face to face are called fengxu wulao, whichmeans longevity. the bronze monster on the throne of han white jade xumi, knownas qilin and sibuxiang, is one of the nine sons of the dragon, symbolizingauspiciousness and wealth. in front of the hall, there are two pairs of bronzecensers in the shape of dragon and phoenix, arranged in such a way that thephoenix is on the inside and the dragon is on the outside, highlighting theposition of the phoenix. this has something to do with the fact that empressdowager cixi listened to the government behind the curtain at the end of theqing dynasty.

now the furnishings in renshou hall are basically the same as before. thereare royal cases, throne, corner ends, palm fans and screens on the ground bed inthe hall. the screen is made of red sandalwood and carved with nine dragons. thecenter of the screen is a glass mirror with 226 characters of longevity writtenin different ways. the palm fan is a palace decoration decorated with peacockplume. the horn end is a unicorn, which is said to be able to "communicate withthe four barbarians". the practical use is the censer. on the walls on bothsides of the hall, there is a picture of a hundred bats holding longevity. theword "shou" in the middle is written by cixi. bat and fu have the samepronunciation, which means more happiness and more longevity.

through the rockery behind renshou hall, we can see kunming lake in frontof us.

the best view of the summer palace is on the east bank of kunming we can look at foxiangge in the north, yuquan mountain in the west andnanhu island in the south.

next we will visit the empress living area.

now we can see that this group of chic and elegant courtyard is yulan hall,"yulan" comes from the verse of jin dynasty poet lu ji: "yuquan gushes in thegentle waves". this is the place where emperor guangxu lived and dealt with hisdaily affairs when he came to the summer palace. after the failure of the reformmovement of 1898, guangxu was put under house arrest here. in order to controlhis every move, cixi even closed the cloisters on the east and west sides withbrick walls. all these are the witness of the reform movement of 1898. yulanhall is a traditional courtyard building with breakfast room in the east,dormitory in the west and study in the middle.

behind the yulan hall is the yiyun museum, which means "yiyun" is suitablefor collecting books. during the reign of emperor qianlong, it was the placewhere the emperor collected books. after reconstruction, it was changed into thepalace of empress longyu.

after walking through yiyun hall, the corridor in the northwest corner isleshou hall. "leshou" comes from the analects of confucius, which means thatthis is the place where the benevolent and the wise live. leshoutang is the mainbuilding in the living area. it has two floors. it was originally the placewhere qianlong's mother lived. after reconstruction, it was changed into theresidence of empress dowager cixi.

entering the courtyard, we can see a lot of things here. copper deer,copper crane and copper vase are used to refer to the homophony of deer, craneand vase, which means "six harmonies and peace". magnolia, begonia and peony arealso planted in the courtyard, which symbolizes the wealth of yutang. the taihustone on the south side is just the shadow wall of leshoutang. because the shapeis like ganoderma lucidum and cyan. so it's called qingzhixiu. there is also atrue story about qingzhixiu. in the wanli period of the ming dynasty, there wasa senior official named mi wanzhong who was addicted to stones. after he foundthis stone in the mountains of fangshan county, he wanted to transport it to hishome. but because the family ran out of money, and as a result, he lost hisfamily. therefore, the stone is also known as the "black sheep's stone", whichwas later discarded on the roadside of liangxiang. after more than a hundredyears, qianlong went to the western mausoleum to sweep the tomb. when he passedliangxiang, he saw this stone. they ordered the soldiers to transport them tothe leshou hall under construction. but because the stone was too big and thedoor was too narrow, they broke in. only because the shape of the stone issimilar to ganoderma lucidum can it be preserved.

now, let's go to the gallery. the gallery, also known as "wanjuan gallery",has 273 rooms with a total length of 728 meters, starting from the moon gate inthe east and ending at shizhang pavilion in the west. there are four beautifulpavilions, liujia, jilan, qiushui and qingyao. the corridor is like a ribbonconnecting the scenery in front of the mountain. there are more than 14000pieces of soviet style paintings in the gallery, which made it the world'slargest gallery by guinness world records in 1900.

finally, i'd like to introduce qing yanfang, which is located at the westend of the corridor. when emperor qianlong built qingyi garden, he used theallusions of wei zheng to persuade cambodian li shimin by borrowing the versesin er jing fu. the qing yan boat was built in the courtyard. it is used toencourage oneself and to warn future generations. this is the place where theemperors enjoyed tea and the scenery of kunming lake. emperor qianlong also setfree here. when it was rebuilt in the reign of guangxu, machine wheels wereinstalled on both sides of the stone ship, which seemed like a western ship.

接团导游词北京英语4

hello, everyone. today we are going to visit the largest and most completeroyal palace complex in the world,

the palace museum is located in the center of beijing, formerly known asthe forbidden city. it was built in the fifth year of yongle in ming dynasty andcompleted in the 18th year of yongle in 15 years. it is the palace of 24emperors in ming and qing dynasties. its name is borrowed from zihui ng an area of 720000 square meters, it is rectangular, 960 meters longfrom north to south and 750 meters wide from east to west. it is surrounded by a50 meter wide moat and a 10 meter high city wall. there are more than 9000rooms.

it has a history of nearly 600 years. it is the largest and best preservedroyal palace complex in the world. this group of large-scale buildings is builtaccording to the principle of "front dynasty, back room, zuozu and youshe" in"zhouli kaogongji", with rigorous structure, brilliant color and regularlayout.

the palace museum is pided into two parts: the former dynasty and thelatter. the former dynasty was the main place for emperors to hold ceremoniesand summon officials. the central buildings were taihe hall, zhonghe hall andbaohe hall, as well as wenhua hall and wuying hall. the harem can also bepided into three parts. they are the main palace with the theme of qianqingpalace, jiaotai palace and kunningguan palace, the east palace with the theme offengxian palace and huangji palace, and the west palace with the theme ofyangxin palace and chuxiu palace.

the palace museum has four gates. the main gate is the meridian gate in thesouth, donghua gate in the east, xihua gate in the west and shenwu gate in thenorth.

from tian'anmen gate to the north is duanmen gate. you can see the meridiangate when you cross the duanmen gate. meridian gate is the main gate of theforbidden city. it was rebuilt in the fourth year of shunzhi. it is a doubleeaves veranda roof building with 95 bays and 35 meters in height. its plane isconcave, with four double eaves pavilions on each wing. it is commonly known aswufenglou. the small square in front of the meridian gate can hold more than20000 people. on the first day of the tenth month of the lunar calendar, theemperor presented a almanac. in case of going to war or offering prisoners, theemperor issued an order at the meridian gate or accepted the surrender ofprisoners. all the ministers who were criticized as "rebellious scale" forangering the emperor came to the meridian gate to receive the "imperial staff".according to the records, two times in the fourteenth year of zhengde and thethird year of jiajing of ming dynasty, people were killed by the imperialstaff.

after the meridian gate, you can see a zigzag, jade belt like artificialriver, which is the jade belt river. the five exquisitely carved white marblebridges across the river, yudai bridge, is the only way to the three halls ofthe former dynasty.

the three halls of the former dynasty, commonly known as the three mainhalls, are taihe hall, zhonghe hall and baohe hall in turn. they are the mainbuildings on the central axis and the tallest buildings in the forbiddencity.

the hall of taihe can be seen through the gate of taihe where the emperorof ming dynasty listened to the government. taihe hall, commonly known as"jinluan hall", was built in yongle period of ming dynasty. it was destroyed andbuilt many times. it was once called fengtian hall and huangji hall. finally, itwas rebuilt in shunzhi period of qing dynasty and renamed taihe hall. with aheight of about 35 meters and a width of about 63 meters from east to west, and12 red pillars on the front, it was the largest wooden structure building inbeijing at that time. the base was built with white marble and aiqing stoneabout 10 meters high. the base is surrounded by a stone pillar with the patternof cloud dragon and cloud phoenix. at the bottom of the base, there are morethan a thousand white jade dragon heads carved with holes for drainage. in caseof rain, we can see the wonderful landscape of "thousand dragons spittingwater". there are 18 incense burners on both sides of the stone steps, and 4bronze pots on the balcony in front of the hall. the copper tortoises and craneson the left and right symbolize the longevity of the emperor and empressrespectively. the sundial in the east symbolizes being ordered by ng in the west symbolizes the emperor's justice. there are 48 big columnsin the hall. in the middle is a flat bed, on which there is a gold lacquerdragon throne. on the top of the hall, there is the meaning of "caisson" tosuppress fire. there is a dragon with a pearl in its mouth on the middle coated with mercury, known as "xuanyuan mirror.". it seems that theemperor who ascended the throne was a descendant of the emperor xuanyuan.

the main function of the hall of supreme harmony is to celebrate the threefestivals of new year's day, winter solstice and longevity every year. nationalceremonies such as the new emperor's accession to the throne, the issuance ofimportant imperial edicts, and the issuance of new jinshi huang bang are alsoheld here.

zhonghe hall, located behind the hall of dahe, is a square building with asharp top. the weather is also extraordinary. there used to be three names -huagai hall, zhongji hall and zhonghe hall. the name of this hall itselfreflects the confucian doctrine of the mean. its main functions are as follows:to wait for the time of going to court and rest in the hall of supreme harmony;to accept official congratulations. 2： the day before the emperor went to thefield, he examined the seeds and farm tools. 3： keep the emperor'sgenealogy.

baohe hall is the rear of the three main halls. the top of the mountain forthe double eaves. it also has three names - jinshen hall, jianji hall and baohehall. baohe hall had two functions in the ming dynasty: first, the emperor triedon his court clothes before going to taihe hall. 2、 at the end of each year, acelebration banquet is held here to entertain civil and military officials. inthe qing dynasty, it also had two functions: first, on the first and fifteenthday of the first month of each year, it hosted banquets for foreign vassalprinces, ministers and foreign ministers. 2、 during the reign of qianlong, theimperial examination was held in baohe palace. the palace examination is heldevery three years. the emperor made the proposition and examined it in first name is number one, the second name is top ranking, and the third nameis tanhua. palace examination began in the sui dynasty and ended in the guangxuperiod of the late qing dynasty.

after visiting the first three halls, we came to qianqing gate, the mainentrance of the back dormitory. the palace to the north of qianqingmen was theplace where the empress lived and lived. the qianqing gate is the boundarybetween the former dynasty and the later palace, where the qing emperors "listento the government". several low buildings in the west are the military aircraftdepartment, the decision-making organ of the central government set up in theyongzheng period. to the east of the qianqing gate is the upper study, which isthe reading place for the prince of the qing dynasty.

qianqing palace is the main hall of the back palace. it is also the bedroomof the ming and qing emperors and the place where they usually deal withgovernment affairs. since emperor yongzheng moved to yangxin hall, it is nolonger the emperor's dormitory. on the terrace in front of the palace are fourbronze stoves, a pair of turtles and cranes, a sundial and a jialiang. on bothsides of the terrace, there is also a "small golden hall of the country" inqianqing palace. there is a gold lacquer throne in the center and a gold lacquerscreen in the back. the plaque on it is the place where yongzheng secretlyestablished the imperial edict, which is quite mysterious. the main functions ofqianqing palace are as follows: first, the emperor dealt with daily affairshere. 2、 every new year's day, lantern festival, dragon boat festival, midautumn festival, double ninth festival, winter solstice, new year's eve and soon, we have to carry out the activities of inner court ceremony and banquet. 3、the two banquets of qianlong and kangxi in qing dynasty were also held here. inaddition, many important events and secrets of the ming dynasty that shocked thegovernment and the public took place here, such as "renyin palace incident","hongwan case", "wuzongxihuo" and "chongzhen escape".

behind the qianqing palace is the jiaotai hall. jiaotai is like"zhengtiandi jiaohe, pingan kangtai". the hall is square in shape, with 25 sealsin the center and a plaque of "inaction" of emperor kangxi hanging above. on theeast side, there is a timer invented by ancient chinese people, the copper potdrip, and on the west side, there is a big self ringing clock. in addition,there is an iron card warning eunuchs not to interfere with the year, when the queen's birthday and grand ceremony, she will receive acelebration gift in jiaotai hall. the day before the ceremony, the queen willreview the mulberry picking tools here. after that, kunning palace, the palaceof the empress of ming dynasty, was changed into a place for offering sacrificesto the emperor and getting married. dongnuange was the bridal chamber of theemperor when he got married.

at the back of the inner court is the imperial garden, formerly known asgonghouyuan. the garden covers an area of only 12000 square meters, but itcontains more than 20 buildings of different styles. in the middle of theimperial garden is tianyimen, and guotianyimen is qin'an hall. qin'an hall isthe main building in the imperial garden and the only religious building on thecentral axis of the palace, which is dedicated to xuanwu emperor. the famouslianli cypress in beijing is in the imperial garden. in the royal garden, thereare four pavilions, wanchun pavilion, fubi pavilion, qianqiu pavilion andchengrui pavilion, which symbolize the four seasons of spring, summer, autumnand winter.

the buildings in the forbidden city are the crystallization of theextraordinary skills and rich imagination of ancient chinese architects andcraftsmen. they are precious cultural heritage of china and even the world. ok,let's visit the forbidden city first.

2023年pp连接控制协议书如何写三

hello, everyone. today we are going to visit the temple of heaven, thelargest and most complete ancient architecture group in the world.

located in the southeast of beijing, the temple of heaven is also thelargest existing ancient sacrificial building complex in china and the world. itwas built in the fourth year of yongle in ming dynasty and completed in the 18thyear of yongle in ming dynasty. it covers an area of 273 hectares. it's morethan three times the size of the forbidden city. it is the place for emperors ofming and qing dynasties to pray for heaven and valley. every year, the "threemencius" hold sacrifices, namely, praying for valley in spring, praying for rainin summer and praying for heaven in winter. when it was first built, it was alsoa place for offering sacrifices to the earth god, which was called heaven earthaltar. until the ninth year of jiajing in ming dynasty, another ditan was builtin the north. at that time, heaven and earth began to offer sacrificesseparately, and two more altars were built at the same time. it is only thenthat the present-day "four altars" in the suburbs of beijing, namely, the southtemple of heaven, the north temple of earth, the east temple of the sun and thewest temple of the moon, were formed.

the temple of heaven is the general name of the two altars of yuanqiu andqigu. the layout of the building is in the shape of "hui", with double altarwalls, forming the inner and outer altar. the altar wall is round in the southand north, symbolizing the round sky and place, so it is also called the heavenearth wall. the main buildings are the hall of praying for the new year, thealtar of round mound, the imperial vault, the zhai palace, the outer altar, themusic office and the sacrifice place. except zhaigong in the west, the otherthree groups are on the same central axis. it is the only building withasymmetric axis in beijing ancient architecture.

however, such a holy place for worshiping heaven was once looted by thebritish and french allied forces in 1860, and then by the eight allied forces in1900. when yuan shikai ascended the throne in 1916, he also staged a farce ofsacrificing heaven in the temple of heaven. in 1918, the temple of heaven wasfinally opened as a park. after liberation, the temple of heaven has not onlybecome a famous tourist attraction, but also an integral part of beijing's urbangreen space. not only tourists come here, but also some elderly people who arededicated to physical fitness.

now let's start this tour along the route that the emperor ascended thealtar.

let's first introduce zhaigong. zhai palace is located in the west gate ofthe temple of heaven, which has the famous wuliang palace. covering an area ofabout 40000 square meters, it is known as the small forbidden city and the placewhere the emperor fasted before offering sacrifices. the emperor fasted here forthree days before offering sacrifices to heaven. in the three days, "no meat, noalcohol, no entertainment, no bathing, no criminal name, no sex." the so-calledzhi zhai. there are stone pavilions on both sides of the terrace in front ofzhaigong hall. on the right is the time pavilion, and on the left is the fastingbronze pavilion. the bronze man is 0.5 meters tall and dressed in civilianclothes. it is said that he was wei zheng in tang dynasty. holding the bronzeplate of fasting, engraved with the word "fasting" to warn the emperor.

now let's take a look at the yuanqiu altar. yuanqiu altar is 5.7 metershigh and pided into three layers. the four directions of each floor have ninesteps paved with argyi leaf bluestone. surrounded by white marble fence. thereare two walls outside the altar. from the east to the wall, there are fourlingxing gates: taiyuan, zhaoheng, guangli and chengzhen. now let's go to thealtar. please pay attention to the surface. the number of stones used on thealtar surface is related to nine. the diameter of the upper layer is 9 feet, thediameter of the middle layer is 15 feet, and the diameter of the lower layer is21 feet. the third floor is 45 feet in total, which is not only a multiple of 9,but also means "the highest of nine". the round marble in the middle of the topaltar is called tianxin stone. it's also called "yi zhao ying cong shi". whenpeople stand on it and speak, they will feel a >

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从热线服务的诉求总量、万人诉求量和考核均值等关键指标，以及区里所处的地位和先进地区的治理经验来看，仍有很多改进空间。基于用户角度，从使用方、运营方和管理方三个方向分析问题及原因。

（一）问题与原因

1.使用方分析

从使用方——公众的角度，普遍认为热线接通快、反馈及时、态度好。存在的主要问题：（1）一些诉求得不到实质解决。这个问题反映集中，且对考核工作影响极大，是最需要改善的问题。一些市民反映：“态度挺好，就是不解决问题”、“打好几次电话也没人管”。其中，物业管理、施工扰民、违法建设等问题解决不够彻底，个别问题出现反弹，引起群众不满情绪；退费纠纷、停车管理等问题投诉量居高不下，且相关问题解决难度较大，存在办理部门推诿扯皮现象，导致问题未能彻底解决，回访结果较差。

市民诉求得不到有效解决，存在几种情况。一种是能解决的，由于执法力量不足、工作职责不清晰等原因，未能在有效的办理时间内解决，或者解决后容易反弹，如店外经营、违法停车、施工噪音等。一种是暂时不能解决的，由于体制机制、立法执法、城市规划、基础设施建设等多方面原因，如停车位紧张等城市管理的老大难问题，还需要多方做工作，在一定时期内才能解决。

（2）互动渠道单一。此类问题是在“互联网+政务服务”趋势下持续上升的问题。当前，市政府服务热线已把“网上12345”作为2020年工作重点，但由于建设进度跟不上移动互联网发展，市民对于网上12345的接受程度偏低，多数市民仍习惯于拨打热线电话反映问题，不同程度地认为电话渠道过于单一，满足不了实际需求。有的认为“网上发个照片、视频能说清楚的事，打电话要费很多时间”、“不太清楚网上渠道，还是觉得12345方便”。

根据零点有数《2018年12345政务热线公众评估报告》中针对某一线城市的在线交互数据表明，有82.67%的公众在2018年拨打过12345政府服务热线。在需要政府服务时，有68.04%的公众第一选择是拨打政府服务热线，比例高于网上办事大厅（13.61%）和政务服务中心（9.11%）。

市民认为诉求渠道单一，有两种情况。一种是知道有网上等其他渠道，但需要使用时找不到、不愿意找、不方便找，这主要还是工作形式缺少创新，在网上渠道设计上没有跟上网民的使用习惯，没有把市民的关注度转移到网上来。还有一种是不知道网上渠道，尤其是中老年用户，还是认为要靠打电话，这一部分人群对新媒体使用不够熟练，但其作为市民热线的重度用户，其需求同样不可忽视，如果能够加大宣传力度、改善网上体验、降低网上沟通成本，能够减轻线下压力，也能够让市民接触到直接诉求之外的公共服务信息，感受政务服务的多样性便利性，缓解负面情绪。

2.运营方分析

从运营方——区和街镇热线服务中心的角度，由于热线量持续攀升，在各单位的高度重视下超常规完成了目标任务，但有些问题需要引起注意。

（1）热线办理的效率不高。开展“接诉即办”以来，各单位提升热线整体水平的主观愿望普遍强烈。初期，由于区和街镇热线服务中心的人员结构、工作模式、工作状态还处在调整过程中，主要还是沿用传统工作办法，加大人力、物力、资源投入，效果显著。经过一段适应期后，随着热线的来电量持续攀升，工作要求不断提高，工作进入了瓶颈期，再进行加码已经收效甚微，甚至有些考核成绩出现波动下滑。

此外，一些单位在热线上花费了过多精力，没有做好平衡，还影响了其他工作开展。例如，“接诉即办”以来市中心考核规则先后进行了多次调整，每次调整后区中心反复给各街镇培训，但部分单位没有及时准确理解规则、没有执行到位，造成了不必要的丢分。此类问题除了工作人员不认真等造成的，也反映出在信息传导、流程设计、规则执行上还有很多改进空间，热线是一项综合性很强的工作，要想做精做细离不开从思想、机制、人员、环境、硬件等各个方面的长期努力，需要从全局的高度整体思考、系统谋划，打破原有思维定势，应用科学管理办法和高效技术手段来摆脱传统路径制约，提升单位绩效产出。

（2）工作积极性不高，认同感不强。作为日常开展热线工作的主体，基层热线工作人员面临的是热线量大、考核要求高的局面。由于日常工作中对热线重要作用地位宣传引导不到位，基层热线工作人员对热线的思想认识不深刻，影响了工作认同感。由于一些案件受限于跨部门协作、制度机制不健全等原因，得不到实质性办结，一些工作人员缺少心理疏导和关怀激励，容易产生畏难和懈怠情绪。

3.管理方分析

从管理方——区政府的角度，关注热线的考核成绩和起到的带动作用，也存在一些问题。（1）考核成绩不稳定。主要通过召开会议、加强督查考核等形式，以增加压力的措施多，以增强动力的思路少，考核成绩依赖于各单位的重视程度。上级要求的严了、开会强调的多了，各部门就会加大重视，成绩就会好一些。如果要求提的少了，成绩就会容易下降。成绩上的忽高忽低，反映出来目前热线工作仍旧沿用了传统治理的老路子，“头痛医头、脚痛医脚”，未能从体制机制上找到新思路。

（2）热线推动政府治理的作用发挥不明显。热线数据分析报告深度不足，使用范围小，数据潜能未充分开发利用，对决策管理的影响不明显，对热线在促进政务服务体系、行风政风、行政效能等“软环境”建设，和提升政府现代化治理能力过程中发挥的有效作用方面，没有转变观念、形成共识，缺少深度研究。

（二）问题背后的思考

热线工作是一项系统工程，集中了政治学、公共管理学、法学、社会学、信息技术、社会心理学、公共关系学等多个领域知识，热线存在的问题受到经济社会多重因素的叠加影响。

1.基于用户维度的分析

总的来说，热线服务并不单单是提供给公众的服务，它包括了使用方、运营方、管理方三个层面。（1）从使用方——公众的角度，热线是政府公共服务的一部分，提供公众需要的信息，解答公众提出的问题、投诉和意见建议。公众作为热线服务的受益者，关心的是诉求有人回应、得到解决。如何满足市民的公共服务需求，需要以顾客为导向，构建完善的工作流程，不断提升热线的响应率、解决率、满意率。（2）从运营方——热线服务中心的角度，热线是其日常工作，每天完成接收、流转、办理、回复等流程。热线服务中心作为热线政策的执行者，关心的是面对日益增长的来电量和不断提高的考核要求，如何提高工作效率、完成考核任务，更加积极、便捷、轻松地完成日常工作。要想提高热线工作质量，需要统筹兼顾、双管齐下，既要科学梳理整体流程环节、系统实施优化策略，提高热线工作的运行效率，也要加强思想和团队建设，提高工作的认同感、荣誉感、获得感，增强积极主动性和内生动力。（3）从管理方——政府的角度，热线服务是政府完善治理结构、提升治理能力、提高城市建设和治理水平、提升政府形象的一个重要工具和平台。政府作为热线服务的政策制定者，当期来看关心的是考核成绩，长期来看关心的是通过热线服务打通内部环节、搭建沟通桥梁、改进工作作风、提高城市管理水平、缓解社会矛盾。如何用好这个工具平台，需要把政府提供热线服务和持续改进热线服务的动机论述清楚，让决策者意识到政府热线的影响力和长远价值，才能最大程度地凝聚工作共识，推动各方主动谋划思考，加强顶层设计，健全长效机制，从制度和保障上支持热线蓬勃发展。

2.基于时间维度的分析

从全局和长远的角度分析，看待热线存在的问题要放在更大的背景下。看热线在本地区经济社会发展中起到的作用是否还可以加强，看相对于其他先进地区还有多少改进空间。要保持一定的前瞻性，遵循公共服务的发展规律，把将来热线发展可能遇到的困难提前想清楚，早做计划安排，这样才能保持热线的长久健康运行。例如，在热线的智能化、数字化发展上，现在并没有与区内的城市大脑等智慧城市建设紧密融合，在当前还不算突出问题，但随着5g快速到来，公众的需求可能随时发生快速变化，如果不做前瞻性的研究，很有可能将来在解决诉求响应率和满意率上形成滞后。

（三）问题的回应

开展热线服务的优化设计，要把为什么提供热线服务、提供什么样的热线服务、如何优化热线服务这三个问题讲清楚。只有把三方对热线服务的动机、动力分析透彻，才能识别关键要素，提出优化改进策略。要全面分析热线工作面临的形势和任务，回答好“为什么”的问题。运用治理理论作为系统框架的内核，讲清楚热线服务蕴含的多重价值、作用意义，讲清楚优化热线服务会起到的效果，为推动热线服务优化广泛凝聚工作共识，形成工作合力。

要把热线服务的优化工作融入到政府治理能力和治理体系现代化建设中来，回答好“是什么”“如何做”的问题。运用公共服务质量管理理论作为系统框架的支撑，建立质量管理体系，统筹做好提升考核成绩、开展质量管理、增强治理能力各方面工作，提升总体效益，加快推动政府自身建设和社会共治，为地区发展提供更有利的环境。

使用方、运营方、管理方各自动机不同、诉求不同，但整合在一个有效的管理框架内，通过区政府层面加强和改进热线服务，给热线服务注入持久工作动力，推动持续改进热线服务质量，可以实现协调一致，达到三方共赢，形成推进公共服务体系建设和治理能力建设的良好范式。

除了审视自身存在的问题和不足，还要借鉴目前其他地区的成熟经验，定期跟踪研究，做好比较分析，吸收优秀的做法，明晰改进方向，力争使区里的热线建设从发展理念、人员配备、硬件设施等各方面保持领先，才能从根本上提升考核成绩，助力区域发展。

（一）指导思想

好的热线服务一定是综合全面均衡发展的结果。热线服务的高质量发展需要技术、服务、管理、制度等多种要素交织互动、共同推进。开展热线服务的优化设计，不能采取线性的单一改进方法，而是要把各方的需求、存在的问题、可支配的资源、能使用的工具方法统筹起来，做好多方利益的资源分配，把各类需求有机组织排序。要以整体、系统和集成的方式来统筹热线服务各个环节，搭建热线服务管理持续改进的管理框架，把热线的运营动力和改进路径作为研究的核心，分析优化热线服务的必要性和可行性，找准工作定位，确定优质热线的建设运行标准，建立总体优化原则。

（二）基本原则

从热线服务的要素来看，开展热线服务管理的核心是做好顶层设计。全面检视区政府热线服务的各个层面环节，要开展优化改进需要把握以下原则。

1.要广泛凝聚工作共识。推动热线优化改进离不开组织、政策、技术、人员等多方面的支持，最主要的是决策管理层的支持。要抓住关键环节，分析热线工作面临的形势和任务，充分开展必要性和可行性研究，讲清楚热线服务蕴含的多重价值、作用意义，讲清楚优化热线服务会起到的效果，为推动热线服务优化提供充足的制度准备、思想准备，广泛凝聚工作共识，形成工作合力。

2.要科学设定优化时序。梳理热线工作已有的基础条件，明确优化服务的路线图、时间表、任务书，建立短期、中期、长期的优化目标，实施有步骤、分层次的整体优化，统筹做好提升考核成绩、开展质量管理、提升治理能力各方面工作，提升总体效益，实现中短期目标和长期目标有序递进，形成管理人员使用需求、上级考核要求和公众诉求协调统一的工作格局。

3.要始终坚持高的标准。要巩固已有工作基础，更好地发现热线的潜力，用好热线的价值，更高起点上打造一流热线服务，加快推动政府自身建设和社会共治，为地区发展提供更有利的环境。

4.要做到持续优化改进。热线工作是一项系统工程，涉及面广、关注度高、考核要求高，工作中面临的复杂情况和困难也比较多。要保持工作定力，认识到优化改进的长期性、艰巨性，增强立全局意识，把提升热线服务融入到政府治理能力和治理体系现代化建设中来，建立质量管理体系，定期开展质量评价，通过结果反馈机制促进热线服务质量得到改进提升，形成良性循环。

（三）功能定位

新的历史时期，热线不再能够以单一线性的定义来概括，而是赋予了立体综合的功能作用，把热线看做一个政府治理与社会协同共生、内部改良与外部推动同步、传统理念和信息化手段融合的综合体，主要的定位可以概括为以下几点。

1.一个平台。热线服务应该打造成为一个综合管理平台，包含热线组织架构、管理治理能力和技术体系相融合的有机结合体，分别面向用户、运营方、政府管理方不同需求，实现诉求咨询、信息服务、政民互动、决策辅助一站式解决。

2.一个窗口。热线服务应该打造成为展现服务型政府形象的一个窗口，通过提供专业、高效、亲和的公共服务，把热线建设成为连接各个触点的“总枢纽”、民众诉求的“兜底方案”、传递温暖的“群众之声”，提高公众对于政府工作的认可度。

3.一个抓手。热线服务应该打造成为改善政府内部管理的一个抓手。通过开展无缝化、整体化政府建设，完善工作流程，精简组织架构，加强业务整合，共享数据资源，大幅提高各部门间协同能力，推动实现政务服务的标准化、精准化、便捷化。

4.一个标杆。热线服务应该打造成为推动政府数字化转型的一个标杆。通过整合技术、服务、管理、制度等多种要素，加强数据组织能力建设，提升数据治理能力和应用水平，实现整体创新变革，为政府工作转向数字化治理提供样本。

（四）建设方向

在当前工作基础上，对热线服务的各个层次、各个环节进行分析，提炼出优秀热线的建设方向。

1.面向用户层

（1）解决公众诉求。把公众最关心的问题摆在突出位置，集中精力解决难点热点问题，提高热线的响应速度、办理问题实际能力。

（2）提供友好服务。加快建成布局合理、管理规范、运转高效、协调有力、多方联动、方便市民的综合服务平台，提供多样易达的诉求渠道和个性化的精准服务，满足不同群体使用需求。流程和环节上加强情景设计，注重互动体验，提升用户接收程度。

（3）支持公众参与。打造社会组织和个人多元参与的开放性平台，支持公众参与到公共服务决策、生产和评价的过程中，及时听取意见建议并予以反馈。

（4）体现人文关怀。坚持柔性治理，和公众良性互动，感知公众的情绪，倾听公众的声音，化解焦虑和负面情绪，让公众感受到政府服务的善意、诚意和温度。

2.面向运营层

（1）提高规范化制度化科学化水平。梳理制度规范执行中存在的问题不足，围绕提高响应率、解决率，满意率，建立全流程质量管理体系，对热线流程进行渐进式改进，定期修订操作指南，让每一个环节更加规范化、标准化，避免因人员变化等情况导致工作质量下降，解决成绩不稳定问题。提升规则适应能力。对于考核规则频繁变化情况，区热线服务中心加强解读分析，加强对各街镇、各单位的培训，督促指导各单位熟悉规则、用好规则，解决考核分数偏低问题。设计科学的质量评价标准，定期开展评价，通过结果反馈机制更好地促进热线服务改善。

（2）提升诉求办理质量。公众的公共服务需求往往涉及多个职能部门，要围绕“便民、规范、高效”这个核心，延伸服务触角、创新服务方式方法，加强内部协同，全面提升热线办理质量，更好的为群众提供全方位、零距离、一站式满意的服务。通过细化完善制度机制，明确模糊地带办理要求，提高全流程透明程度，改进诉求流转、办理过程中的推诿扯皮情况，增强对于热点难点问题的硬核解决能力。加强团队建设，定期开展业务培训，提供心理健康服务，建立个人成长通道，增强人员的认同感和归属感。完善激励约束措施，提高制度的执行效果。

（3）提高热线智能化水平。建设基于热线的大数据管理中心，接入“城市大脑”平台，整合网格化管理平台资源，探索将人工智能技术嵌入到语音问答、工单转派、智能回访、质检考核、监测预警等多个环节中，提高智能客服、智能外呼、语义分析等能力，建立强大易用的知识库，开放平台的资源和权限，让各街镇、各部门更加集中精力投入到热线问题解决。

3.面向政府层

（1）提升热线辅政价值。建立数据驱动的决策辅助系统，通过热线平台的数据信息整合和集成功能,每月通报各单位承办派单中的高频问题和高频区域，加强对群众诉求反映问题和辖区、部门履行职责的规律性研究，形成诉求热力图、分布类型、高频事项等报表，及时识别当下社会治理中民意诉求的集中区域，掌握目前公共服务中不完善的地方，预警潜在的社会矛盾，更加精准地找到市民最关心的热点、难点、痛点问题和潜在的、苗头性的治理问题，为政策制定、响应和制度设计等一系列治理活动提供更为系统、准确、科学的决策信息。通过对热线受理数据全口径汇总和统一分析运用，政府部门针对物业管理、停车难题、就医困难、生活服务等共性问题，主动介入、提前介入，从有一办一到举一反三，再向主动治理延伸，将问题解决在萌芽阶段，更有靶向性地治理城市。

（2）推动多元共治。通过基层街道整合街巷长、小巷管家、社区专员、网格员、协管员、社区工作者和志愿者等基层力量，深入基层倾听群众呼声，最大限度调动每一个人积极性、主动性和创造性，为社会力量协同政府参与社会治理提供新途径，推动解决各种难点问题。建立多媒体融合的互动渠道，开放共享知识库，搭建政府与群众之间双向互动的桥梁，增加政府绩效评估的客观视角，提升服务型政府建设效能，促进形成自我成长的平台和机制，引导多元治理主体形成合作共治。用好热线服务在求助便捷性、沟通充分性、诉求有效性方面的独特优势，为诉求群众提供指引帮助，舒缓负面情绪，在化解社会矛盾、维护社会稳定中发挥第一道防线作用，提高总体治理效益。形成社会监督评价体系，加强对政府各部门依法行政和工作效能的监督。

（3）推动政府流程再造。通过理清部门职责交叉，有效整合信访、纪委监委、应急等不同职能部门的业务，加强内部衔接，建立利益协调机制，对外提供一站式的热线服务，推动无缝化、整体化政府建设，建立城市治理和社会治理方向的一整套服务、应用和组织的体系框架，在统一的平台上实现数据和业务共享，减少人与人之间、部门与部门间的沟通成本，最大程度地提升协作效率。

（4）推动政府治理的数字化转型。秉持开放共享、整合服务、主动服务和数据决策的理念，对海量数据进行深度挖掘，推动政务热线从呼叫中心向数据中心转型，打造政务服务体系的重要节点、跨部门的协同调度中枢、政务服务的中枢性平台，运用数据分析精准识别公众服务需求和变化趋势，带动提升政府实施社会治理、公共服务和城市精细化管理总体水平。

（一）开展热线服务全流程质量管理

提升热线的办理质量和考核成绩是开展热线优化改进的核心任务。开展热线全流程质量管理，可以从制度上解决热线管理存在的成绩不稳定、标准不统一、内容不规范问题。

1.进一步优化工作全流程。围绕建立适合实际的质量管理体系，不断更新完善热线办理标准化手册，使诉求能够在制度框架内找到解决的依据，以标准化通用规范为基础，依法依规工作。改进和强化督办工作，调动工作积极性，集中精力解决难点问题，以实现“实质性办结”为目标，创新方法手段和工作机制，进一步厘清部门工作职责，打破“条”“块”分割，用好“吹哨报到”机制，加强现场协调督导，加强疑难案件会商，形成合力推动问题解决，抓好诉求办理终结工作。按照市区工作办法，严格标准、遵循程序、慎重终结，使实施办法能够在诉求办理工作中真正发挥降低成本、减轻负荷、增强实效的作用。进一步规范回访流程，以信息化手段开展标准化监督工作，提升回访质量，使回访结果能客观体现工作成效。

2.开展精细化管理，提升部门联动水平。坚持“精、准、细、严”的工作要求，利用区大城管指挥调度机制，加强与属地和各相关部门的联动协调，将工作任务分为若干个步骤或环节，再把各个步骤连接起来，确定好衔接标准要求，明确各个部门、各个岗位的工作职责，通过细化、量化、标准、流程化、协同化等方法建立工作标准，实现政府热线系统内部的程序化运行，形成规范标准的联动效应，有效减少各部门的推诿扯皮现象，迅速妥善解决市民反映的问题。

3.加强知识库建设，提高信息查询服务便捷性。对各承办单位涉及的政策法规、规范性文件、行政许可、办理范围、办事流程、常见问题、联系方式等相关内容进行梳理完善，形成前台标准化处置，后台强大知识库建设支撑的工作体系。针对新的重点工作开展情况，及时更新调整事件分类，更好地服务案件办理和分析汇总。

4.开展热线业务工作培训。发动全员参与，建立系统科学的培训体系，定期开展热线基础知识和基本技能培训。学习热线办理工作性文件，做到掌握工作规则，工作流程、考核标准、工作平台使用，熟悉转办工作机制、本部门的工作职责，形成高效的业务闭环，打牢一线工作人员的业务素质基础，提高办理效率。加强对在岗人员的定期培训。针对平台升级、知识库更新、政策调整、新技术应用等变化，结合区级重点工作、季节性工作及重点服务保障等情况和在质量检查中发现的问题，总结分析原因，及时更新现有培训内容。开展压力疏解、情绪管理建设，减轻一线工作人员的心理压力，增强队伍凝聚力，提升工作积极性。着眼长远发展，开展数据分析等方面的业务能力提升培训，培育复合型分析人员，善于整理数据、使用数据，为开展好数据挖掘提供支撑。

5.加大热线宣传。通过层次丰富、信息详实、引导合理的宣传内容，为公众提供便利的自助信息查询服务，提高自助信息服务与市民需求的匹配程度，客观上减少热线接入工作量。通过渠道多元、快速响应、办理高效的工作回应，快速化解公众焦虑、消除潜在矛盾，发挥好“减压阀”的重要作用。通过形式活泼、与时俱进的宣传方式，进行接地气的宣传推广，吸引公民参与，普及公共常识，营造良好氛围，提升政府公共服务形象。

6.加强评价分析。针对热线工作任务不断增加，群众要求日益提高的新趋势，为了找准热线服务改进的关键环节，加强工作规律和特点的研究，结合迈克尔•波特提出的“价值链”理论，建立热线服务的价值链模型（见下图），将热线办理分类内部活动和外部活动两个方面。内部活动中包括基本活动、辅助活动和综合活动。外部活动中包括社会效益和考核评价。模型建立后，热线服务不再作为单一线性的工作来研究，而是立体、系统地看待，有利于统筹开展分析。

建立分析模型后，形成动态评估机制，结合pdca循环方法，持续开展质量跟踪，强化过程控制和系统控制，建立精准化、立体化、闭环化的考核体系与考核制度，开展服务过程质量常态化监控巡查，定期分析现有业务流程的关键控制点、适用的规章制度，跟踪、检查、评估各个环节存在的问题，加强系统升级改造，持续优化和改进业务流程，提升整体工作效率。

（二）开展热线服务智能化改造

数字时代开展公共服务更强调信息技术的核心作用，大数据能够更为有效地集成各领域的信息资源和数据库，为决策者决策提供重要数据基础和决策支撑。智能化建设是政府热线服务优化升级的一个重要内容，对提升高效的服务与监督能力，增强热线辅政水平、推动热线高质量发展具有重要的意义。

1.升级热线管理平台。以打造热线业务中台为定位，全面升级智慧热线平台，打通部门间业务隔阂，建立以信息流和业务流为主导的热线办理中枢，通过智能前端受理、自动分类派单、实时动态考核评价，形成发现、答复、更新、共享的运行机制，全面提高电话受理效率和对群众诉求的全流程跟踪督办。热线的平台建设既包括内部管理使用平台，也包括对外服务平台，通过整合电话、网站、app、微博微信抖音等多渠道资源，运用数据挖掘技术，为公共提供个性化、多维度、全渠道的自助服务。

2.开展数据智能化建设。对热线相关的政策信息、民生信息、办事信息进行结构化、标签化转化，丰富数据可视化呈现和分析手段，构建基于文本结构化、多重标签化的政务热线“知识图谱”，快速实现知识库的建设、引用、分类管理和维护，实现及时报送常态化，并逐步建立人工智能知识库，准确识别需求，提高数据的有效性和可用性。通过提供多维度、可视化的数据汇总与呈现，开展数据驱动的机器学习等和用户画像分析，深入探索知识库的使用方式、使用范围，为做好决策服务提供有力支持。

3.建立更加丰富的监测体系。通过热线可以发现当前城市管理、城市治理中存在的问题，如何精准发现、监测、报告、总结这些问题是一个巨大挑战。在目前已有监测体系上，基于丰富的监测指标，可以为政府决策提供更加全面综合的背景支持，进而改善公共服务质量。北京市2019年10月正式建立了“七有”“五性”监测评价指标体系，通过79项分类和326个细项对各区进行综合评价并考核排名，引导各区增加公共服务有效供给。根据全市关于“七有”“五性”工作要求，提前谋划，将热线服务指标体系与“七有”“五性”监测评价指标体系有机融合，有针对性补短板、强弱项。

（三）加大热线服务工作研究

热线能否长足发展，需要加大探索力度，突破现有工作格局，建立强有力的工作机构，开展多领域创新，并做好长远规划。

1.探索建立独立热线管理运营中心，更好发挥热线作用

政府对热线的战略定位，决定了热线的运行模式和功能作用。政府热线的高质量发展需要技术、服务、管理、制度等多种要素交织互动、共同推进，好的热线服务一定是综合全面均衡发展的结果，推动热线优化改进离不开组织、政策、技术、人员等多方面的赋能支持，离不开体制机制上的突破创新。要把热线工作作为提高区政府治理能力的一个重要抓手，统筹全局、精心谋划，确立以人为本的服务理念，优化组织管理结构，强化公共服务职能，服务全区中心工作。在深刻认识热线工作的重要性基础上，参照兄弟区好的经验做法，建立热线管理运营中心，进一步完善组织体系、整合部门资源，提升热线工作整体质量水平，服务全区中心工作。

建立专门的热线管理运营中心，可以把各方的需求、存在的问题、可支配的资源、能使用的工具方法统筹起来，做好多方利益的资源分配，把各类需求有机组织排序。建立热线管理运营中心不是简单的机构整合、职能整合，而是工作理念上的转变，是主动适应当前发展形势的积极探索。要想更好发挥热线的功能作用，需要把面向市民、政府的工作目标有机融合到一起，把热线建成一个代表全区高质量发展的窗口，成为运用先进管理知识改进公共服务的样本，成为数字时代政府提升自身治理水平的标杆。

建立专门的热线管理运营中心，要坚持问题导向和目标导向。围绕促进热线长足发展，通过理念创新、制度创新、技术创新，解决制约热线发展的痛点热点难点问题，尤其是提高热线的解决率和满意率上，要综合施策、多管齐下，通过流程和方式方法的改进，提高热线办理效率、提升用户满意度，保持热线考核成绩稳定。通过开展更加深度有力的体制机制改革，以热线办理为牵引，大幅度地改善当前治理结构，积极争取政策法规上的支持，从上而下突破束缚，打破现有利益格局，把“民有所呼、我有所应”的要求落实下去，让公众更加认可热线的价值，让热线真正“热”起来。搭建更加强大的热线服务平台，向开展热线服务的基层工作人员输出新技术新理念，激发活力能量，让他们更有动力、更有信心、更热爱从事热线工作，让热线岗位成为协同实现个人价值和社会价值的最佳平台。

2.积极开展多领域试点创新

政府热线集中了跨学科知识（见下表），积累了海量的数据和丰富的案例，是试点先进理念、先进做法的重要实践窗口。在治理体系和治理能力现代化建设的背景下，从热线服务的实际需求出发，整合分散在不同领域的服务质量改进策略和治理理论，形成完善的保障机制以及清晰的建设思路，把为什么提供热线服务、提供什么样的热线服务、如何优化热线服务这三个问题讲清楚，将决定热线的运行效果和功能作用。

通过热线平台，对照中央、市、区深化改革相关文件精神，可以在社会治理创新、政府职能转变、大数据与智慧政府建设等领域开展探索，建立由一批多学科优秀人才组成的专家委员会，将热线学术研究与区域发展实践相结合，提升区域治理水平。

工作开展的方式既包括与区内的部门建立横向联系，积极争取政策先行先试落地，把好的经验做法应用在热线办理上，提高响应率、解决率和满意率水平；也包括与驻区的高校、科研院所、驻区企业建立合作，用好外脑，尤其在信息化建设、数字化转型上可以积极引入大数据、区块链等先进技术，在治理体系和治理能力现代化建设上可以与驻区高校开展深度合作，提高政府在信息公开、职能转变、内部协作上的综合水平，降低行政成本。在热线自身的标准化、规范化、科学化建设上，也可以与社会组织合作，引入质量管理体系，提供热线高质量发展水平。

3.着手开展热线规划编制

热线服务是当前和今后一个时期政府工作中的一个重心，开展热线服务的优化改进没有休止符，需要持续改进。目前，各地方还没有明确出台过关于热线服务的纲领性规划。区里的热线服务，应当在全区工作大局下，面向未来、引领发展，形成具有前瞻性的定位认识，以清晰的规划思路为做好优化服务提供基准。

要结合十四五规划编制要求和全区发展战略，开展热线服务规划编制专题研究，对照一流标准，进一步明确热线服务的内涵意义、基本原则和方向目标，加强热线的人员和硬件配备，科学梳理制定热线服务全过程、全方位的流程规范技术标准、精细指标。针对制约热线长远发展的问题，要深入理解治理体系和治理能力现代化的精神要求，列出改进时间表，明确责任主体，提出改进措施，有计划地组织实施提升，加快完善热线服务的长效机制，总体提高政府治理能力水平。

2023年pp连接控制协议书如何写五

发包方（以下简称甲?方）：

代表人：

承包方（以下简称乙?方）：

负责人：

经双方友好协商，甲方委托乙方就甲方________________项目的pp管道安装工程进行施工，现就有关事宜达成协议如下：

一、?工程概况

1、施工范围：

2、施工地点：

3、承包方式：

二、?施工工期

1、计划开工日期：_______年_______月_______日，计划完工日期：_______年_______月_______日，总_______天。

2、乙方开工前_______天，应向甲方发出开工通知。

三、?质量保证

四、?施工方案及验收标准

1、施工前乙方首先提报施工方案和施工设计，经甲方批准后严格按施工设计和方案施工。

2、工程的验收标准与施工方案一致，最低是合格，验收不合格的，乙方应无偿返工。

五、?施工现场管理

1、?乙方施工人员要严格服从甲方现场管理要求，做到文明施工，安全施工。

2、?乙方施工人员要进行全员安全教育，制定周密安全措施方可施工。

3、?甲方要派驻现场管理人员负责对乙方施工进行监督管理和协调现场出现的问题，为乙方创造良好的施工条件。

4、?施工用水用电由甲方提供，如需要可装表计量。

六、?工程造价和结算方式

1、?合同造价：造价按工程量据实结算，共_______平方米，每平方米单价_______元，合计______________元。

2、?结算方式

（1）主要材料运到工地并经甲方或甲方委托的监理方检验合格后，拨总价的30%；

（2）后续工程按工程形象进度拨款，施工完毕拨付到总价的80%；

（3）工程竣工付至总价的90%，

（4）保修期为_______年，第一个采暖期结束后_______天内付到95%，第二个采暖期结束后_______日内付清余款，终生负责维修。

七、保修

本工程的保修期为_______年，保修期内，乙方要及时履行保修责任，不得拒绝，如若违约则应承担维修的所有费用，并支付_______元违约金给甲方。

八、?合同签订后双方要严格执行合同条款，不得违约，如果有一方违约，违约方必须向守约方赔偿经济损失，守约方也可向工程所在地的人民法院起诉。

九、?附则

1、本合同一式两份，双方各执一份，签字盖章后生效。

2、本合同未尽事宜，双方协商解决，协商不成，均可向工程所在地法院起诉，也可解除合同。

甲方：

地址：

联系人：

联系方式：

_______年_______月_______日

乙方：

地址：

联系人：

联系方式：

_______年_______月_______日

2023年pp连接控制协议书如何写六

pp管道安装工程合同范本

发包方（以下简称甲方）：

代表人：

承包方（以下简称乙方）：

负责人：

经双方友好协商，甲方委托乙方就甲方________________项目的pp管道安装工程进行施工，现就有关事宜达成协议如下：

一、工程概况

1、施工范围：

2、施工地点：

3、承包方式：

二、施工工期

1、计划开工日期：_______年_______月_______日，计划完工日期：_______年_______月_______日，总_______天。

2、乙方开工前_______天，应向甲方发出开工通知。

三、质量保证

四、施工方案及验收标准

1、施工前乙方首先提报施工方案和施工设计，经甲方批准后严格按施工设计和方案施工。

2、工程的验收标准与施工方案一致，最低是合格，验收不合格的，乙方应无偿返工。

五、施工现场管理

1、乙方施工人员要严格服从甲方现场管理要求，做到文明施工，安全施工。

2、乙方施工人员要进行全员安全教育，制定周密安全措施方可施工。

3、甲方要派驻现场管理人员负责对乙方施工进行监督管理和协调现场出现的问题，为乙方创造良好的施工条件。

4、施工用水用电由甲方提供，如需要可装表计量。

六、工程造价和结算方式

1、合同造价：造价按工程量据实结算，共_______平方米，每平方米单价_______元，合计______________元。

2、结算方式

（1）主要材料运到工地并经甲方或甲方委托的监理方检验合格后，拨总价的30%；

（2）后续工程按工程形象进度拨款，施工完毕拨付到总价的80%；

（3）工程竣工付至总价的90%，

（4）保修期为_______年，第一个采暖期结束后_______天内付到95%，第二个采暖期结束后_______日内付清余款，终生负责维修。

七、保修

本工程的保修期为_______年，保修期内，乙方要及时履行保修责任，不得拒绝，如若违约则应承担维修的所有费用，并支付_______元违约金给甲方。

八、合同签订后双方要严格执行合同条款，不得违约，如果有一方违约，违约方必须向守约方赔偿经济损失，守约方也可向工程所在地的人民法院起诉。

九、附则

1、本合同一式两份，双方各执一份，签字盖章后生效。

2、本合同未尽事宜，双方协商解决，协商不成，均可向工程所在地法院起诉，也可解除合同。

甲方：

地址：

联系人：

联系方式：

_______年_______月_______日

乙方：

地址：

联系人：

联系方式：

_______年_______月_______日